Re: Laptop Only Connects With Limited Connection

671 Views 2 Replies 2 Participants Last post by johnwill, May 27, 2008

tatip17

Discussion Starter · May 27, 2008

Re: Laptop Only Connects With Limited Connection

johnwill said:
The IPCONFIG isn't making much sense to me. Are you SURE you're getting all of it? Follow the EXACT instructions, because I want to see the command prompt at the start and the end with the IPCONFIG results. I think you're losing a bunch of it.

Hi Johnwill, you certainly seem to know what you're talking about... well, at least to this unknowning little lady.

anyhow, I too am in dire need of assistance with this horrid cable company and my wireless routers.

I have tried 4 different routers and not one of my computers is able to connect.

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Re: Laptop Only Connects With Limited Connection

Even though it appears you're having the same problem, please start a new thread when you have a new issue. It's very difficult to keep two problems straight and who's working on what in a single thread.

I've created a new thread for your issue here.

Note: You will need to post complete details of your configuration and your specific issue in this new thread for us to help you.

Thanks for your cooperation.

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johnwill

· #3 · May 27, 2008

Re: Laptop Only Connects With Limited Connection

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

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