[Nathan_Standing]

My cousin's laptop was infected with a serious virus it was removed but continued to 'play up'. It stopped booting a few days ago so I have decided to re-install the OS but I have tried multiple times and I can get to the 'setup is starting' screen then nothing. It just continues to load, I've left it for a while, up to 2 hours but still no change. Help, please.

 

[Nathan_Standing]

I've not got the disc that came with the laptop. I have gone into setup and set the cd drive to boot first and I have tried to boot from the hard drive but the only options are start windows normally and launch startup repair, neither of which work.

 

[Nathan_Standing]

I've just tried the 'repair your computer' option. Same result as the 'install' option. Just hangs, blue background and the mouse arrow.

 

[Nathan_Standing]

I've ran the hard drive diagnostic but it did not finish. Like the installation, it just froze. Anything else I could try? Or would a new hard drive be a better solution?