Re-installation issue

952 Views 7 Replies 3 Participants Last post by Old Rich, Jan 11, 2012

Nathan_Standing

Discussion Starter · Jan 10, 2012

My cousin's laptop was infected with a serious virus it was removed but continued to 'play up'. It stopped booting a few days ago so I have decided to re-install the OS but I have tried multiple times and I can get to the 'setup is starting' screen then nothing. It just continues to load, I've left it for a while, up to 2 hours but still no change. Help, please.

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Old Rich

· #2 · Jan 10, 2012

I would run diagnostics on the hard drive by downloading the diagnostic tool for the hard drive brand and making a bootable disc.

Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

See this for how to make a bootable cd:

http://www.techsupportforum.com/forums/f149/how-to-burn-a-bootable-iso-file-341778.html

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LeoJBI

· #3 · Jan 10, 2012

Did your laptop come with CD's? One of those would be a system recovery disk. Attempt to use that disk first. It sounds like the disk is hanging - can you verify that the computer can find the hard drive?

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Nathan_Standing

Discussion Starter · #4 · Jan 10, 2012

I've not got the disc that came with the laptop. I have gone into setup and set the cd drive to boot first and I have tried to boot from the hard drive but the only options are start windows normally and launch startup repair, neither of which work.

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Nathan_Standing

Discussion Starter · #5 · Jan 10, 2012

I've just tried the 'repair your computer' option. Same result as the 'install' option. Just hangs, blue background and the mouse arrow.

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Old Rich

· #6 · Jan 10, 2012

Did you run the drive diagnostics?

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Nathan_Standing

Discussion Starter · #7 · Jan 11, 2012

I've ran the hard drive diagnostic but it did not finish. Like the installation, it just froze. Anything else I could try? Or would a new hard drive be a better solution?

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Old Rich

· #8 · Jan 11, 2012

If the diagnostic did not complete, that drive is a candidate for the trash can

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