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Discussion Starter · #1 ·
My cousin's laptop was infected with a serious virus it was removed but continued to 'play up'. It stopped booting a few days ago so I have decided to re-install the OS but I have tried multiple times and I can get to the 'setup is starting' screen then nothing. It just continues to load, I've left it for a while, up to 2 hours but still no change. Help, please.
 

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Did your laptop come with CD's? One of those would be a system recovery disk. Attempt to use that disk first. It sounds like the disk is hanging - can you verify that the computer can find the hard drive?
 

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Discussion Starter · #4 ·
I've not got the disc that came with the laptop. I have gone into setup and set the cd drive to boot first and I have tried to boot from the hard drive but the only options are start windows normally and launch startup repair, neither of which work.
 

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Discussion Starter · #5 ·
I've just tried the 'repair your computer' option. Same result as the 'install' option. Just hangs, blue background and the mouse arrow.
 

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Discussion Starter · #7 ·
I've ran the hard drive diagnostic but it did not finish. Like the installation, it just froze. Anything else I could try? Or would a new hard drive be a better solution?
 
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