[jtg1989]

Hi, a few months ago my friend started getting the blue screen of death. he told me that ever since his 55 inch tv fried that was connected to his pc its been doing it now and again.

it's happend on these sites:
Massively
YouTube - Broadcast Yourself.
Justin.tv - Streaming live video broadcasts for everyone
and also once when playing Final Fantasy 14.

he's already tried putting a fresh install of vista on it but it still does it.
ive told him it could be the graphics card but i thought id post on here for advice incase im wrong lol.

hope someone can help :smile:

 

[Rich-M]

Sounds like graphics card and/or motherboard are the first things to replace. It would be extremely helpful if we knew the hardware though.

 

[jtg1989]

Hi thanks for the quick reply, here is the dxdiag file i got from my friend

 

[Markgg88]

Random shutdowns are usually overheating or a failing power supply. Do you know what PSU he has in there?

 

[Tyree]

PC Specs?
Pre-Built Brand & Model Number
Custom Built-Brand & Model of Mobo-CPU-RAM-Graphics-PSU.

 

[Rich-M]

Random shutdowns are usually overheating or a failing power supply. Do you know what PSU he has in there?

Yes true but every bit as much likely a video card problem being either driver or heat issue.

 

[Markgg88]

Bad driver can cause system shutdowns? Never knew this.

Either way, the dxdiag report shows it's an alienware desktop. We all know the kind of PSU's Dell, and other OEM manufacturer, puts in their system, that's why I'm asking about the PSU.

 

[jtg1989]

He says the PSU is 750w can't read the rest on the sticker it's in japanese lol and the specs are (like what was in the dxdiag):

Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2
System Manufacturer: alienware
System Model: Area-51 7500 R6

Motherboard Model: ASUS P5N-D
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs)
Memory: 2046MB RAM (he didn't know what make the ram was)

DirectX Version: DirectX 11
Graphics Card: NVIDIA GeForce 9800 GT
Display Memory: 1266 MB
Dedicated Memory: 499 MB
Shared Memory: 767 MB

Hope this helped!

 

[Rich-M]

Psu looking better now we know it's a brand name pc. They always have inadequate crap psu's in tower.

 

[jtg1989]

would replacing the graphics card fix this do you think?

after all the problems started happenin after the tv fired and he tells me that one of the ports on the graphics card (that the tv was connected to) after a few minutes of being on desktop he gets blue screen.

 

[Tyree]

There label on the PSU should have the band & model printed in English.
What are the Error Codes on the BSOD?

 

[jtg1989]

hi here is a picture of the last BSOD

 

[Rich-M]

Definitely sounds like video card:
Problem - Virtually Impossible To Fix BSOD 0x0000007f !!!!!!!!
0x0000007f - Stop 0x0000007f Recently Solved

 

[Tyree]

Have a good look at the PSU. The PSU could have contributed to the GPU failing.

 

[Rich-M]

Good point Tyree....