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Random Reboot: Event Viewer Logs

6795 Views 6 Replies 3 Participants Last post by  dai
I have a computer that just keeps rebooting itself randomly. I am not sure why though. The fans seem to be Ok so it isn't over-heating. Below are the Event IDs listed in the Event Viewer. Let me know your thoughts on how to fix this or if these errors have anything to do with the reboots.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Description: Faulting application soffice.exe, version 6.0.7663.500, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Description: Error code 1000008e, parameter1 c000001d, parameter2 ecd3bcd8, parameter3 80548dc4, parameter4 00000000

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: The system cannot find the file specified.
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What is soffice? Is it Star Office? If it is I would try un-installing and re-installing to see if it solves the problem?

In order to figure out why you are getting random reboots, you need to make a settings change to your computer. Go to:

Start > right click on My Computer > Properties > Advanced tab > Setup and Recovery 'Settings'

UN check 'Automatically Restart'. Click OK.

Reboot your computer. Now when Windows detects a problem it will not automatically reboot, but rather give you a blue screen.

Blue screens are often called 'Blue Screens of Death' (or BSOD) by users, and 'Stop Messages' by Microsoft. We need to know the exact message you see when you get the blue screen. We especially are looking for a set of letters and numbers about half way down the page that take this format:


This is usually followed by a set of 4 similar numbers in parenthesis. For now we just need the first set of letter and numbers (before the numbers in the parenthesis).
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usually the video drivers or ram
in the device manager uninstall the card
reboot tapping f8 and choose vga mode
when windows finishes rebooting
disable a/virus
install your drivers
reboot the computer
run memtest on the ram 1 stick at a time if the video install does not fix
I received multiple errors running Memtest. I am going to replace the RAM and see if that corrects the problem. Thanks alot!
did you run it on 1 stick at a time
check your ram manufaturers web site for the voltage range on the ram
you may need to lift the voltage on it
No I didn't run one stick at a time. Instead, I replaced the RAM with extra RAM I had sitting around.

How do I "lift the voltage" if need be? How do I know if I have to lift the voltage?
you need to go to the makers site and check the voltage range
then if there is room to increase it
change the setting in the bios from auto to manual and set it
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