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Discussion Starter · #1 ·
Computer: HP Pavilion DM4 2070-US
Network Card: Intel Centrino wireless-N 1000 (Driver is 15.11.0.8 from intel )
Windows 7 Home Premium

Router: Asus RT-N66U (Firmware: 3.0.0.4.376_3861)


I have an issue with my network card. I connect to my router without any issues however randomly I will lose connectivity.

The order this normally happens

* Internet works fine. Connected to internet. Able to log into router. Wireless Icon shows bars
* Internet stops working, cannot log into router Wireless Icon shows bars
* Internet stops working, cannot log into router Wireless Icon shows bars with yellow triangle "limited connectivity"

At this point two things happen. It fixes itself within 1-3 minutes or I use the quick key to disable and enable the wireless adapter. Once that is down everything works fine until the next time the issue pops up. Sometimes this is 5-8 times a day other times it seems like once a week.

While this happens other devices have no issues. Only this laptop.
I believe this has also happened when connected to different wireless network.
 

· TSF Team, Emeritus
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Lets take a peek at your network environment:

First:

Power Cycle everything . . Turn off the Modem, router and all pc's . . turn on the Modem and wait a few minutes for the lights to stabilize . . then turn on the router, then one pc at a time. See if you connect to the internet.

Then:

Remove all the stored wireless network profiles and search for the network again.

How to Remove Stored Wireless Network Profiles for XP, Vista, and Windows 7 ( This is for Windows 7 but the steps are virtually the same for 8 and 10

Then: check your browser's settings, remove any proxy settings if found, here's how


Then:

with the pc connected to the router, Click on Start . . Run . . type CMD

At the > prompt type or copy and paste the following command:

ipconfig/all > 0 & notepad 0

and press enter.

Come back here and Paste the results in a message.

If you are on a machine with no network connection, use a floppy, USB drive, or a CD-R disk to transfer a text file with the information to allow pasting it here.

then please Download and run this Xirrus WiFi Inspector, click the Networks link on the upper left and paste a screen shot of that screen here. Note that this application requires NET Framework to run. If you get an error about a missing function, download and install NET Framework.


To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here. For Vista and Windows 7, 8 you can use the Windows Snipping Tool
 

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Joined
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Discussion Starter · #3 ·
Lets take a peek at your network environment:

First:

Power Cycle everything . . Turn off the Modem, router and all pc's . . turn on the Modem and wait a few minutes for the lights to stabilize . . then turn on the router, then one pc at a time. See if you connect to the internet.


I've done this more times then I can count
Then:

Remove all the stored wireless network profiles and search for the network again.

I've done this a few times

How to Remove Stored Wireless Network Profiles for XP, Vista, and Windows 7 ( This is for Windows 7 but the steps are virtually the same for 8 and 10

Then: check your browser's settings, remove any proxy settings if found, here's how


Don't use IE. I use Chrome but this issue happens with all browsers..... no proxy found

Then:

with the pc connected to the router, Click on Start . . Run . . type CMD

At the > prompt type or copy and paste the following command:

ipconfig/all > 0 & notepad 0

and press enter.

Come back here and Paste the results in a message.


Windows IP Configuration

Host Name . . . . . . . . . . . . : xxxxxxxxxxx-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . : 8C-A9-82-AB-D6-33
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 8C-A9-82-AB-D6-33
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 2C-41-38-15-4F-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1000
Physical Address. . . . . . . . . : 8C-A9-82-AB-D6-32
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::bd5a:f28c:bfc4:7271%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.121(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, November 06, 2015 10:53:34 AM
Lease Expires . . . . . . . . . . : Monday, November 09, 2015 3:27:30 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 244099458
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-DC-1E-76-8C-A9-82-AB-D6-32
DNS Servers . . . . . . . . . . . : 2001:4888:43:ff00:422:d::
2001:4888:42:ff00:420:d::
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{FE4B3E40-9A63-465B-97B6-B2583219C55C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{2B6770D6-69C9-47E5-9E7C-28ACF926D3C8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{0E898678-CCF0-457D-B100-C289AC3B9671}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{86D4E2C6-86AE-46D2-902E-1ABF1D0C6AD4}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


If you are on a machine with no network connection, use a floppy, USB drive, or a CD-R disk to transfer a text file with the information to allow pasting it here.

then please Download and run this Xirrus WiFi Inspector, click the Networks link on the upper left and paste a screen shot of that screen here. Note that this application requires NET Framework to run. If you get an error about a missing function, download and install NET Framework.


To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here. For Vista and Windows 7, 8 you can use the Windows Snipping Tool
 

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· TSF Team, Emeritus
Joined
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54,434 Posts
Performing these steps in the sequence requested can often identify issues that do not show when performing them randomly . .

You do have two extraneous connections you can delete, but those are not likely an issue.

Assuming the first wireless signal is yours, it look good and strong, so I would suspect either interference from microwave, cordless phone or other IR emitting device.

You have the newest Wireless adaptor driver from the manufacturer?
 

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Discussion Starter · #5 ·
It happens no matter what room I'm in it how close I am to the router.

It has happened when on other networks.

I'm using the latest Intel driver. It's newer than the one HP had. However I can't find the correct driver on the HP website anymore.
 

· TSF Team, Emeritus
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54,434 Posts
The notebook manufacturer sometimes uses the manufacturers drivers better than intels'

If it happens everywhere, I would suspect either bad driver, or failing adaptor
 
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