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Hello. I have an HP computer running XP Home that recently had the following message and wouldn't boot:

Windows could not start because of an error in the software.
Please report this problem as :
load needed dlls for kernel.
Please contact your support person to report this problem

I ran HP Recovery which resolved that error... but now I have another problem. During the recovery process there were several .DLL files that it said couldn't be recovered. Now when I boot I get the HP startup screen, then it goes to a black screen with about 10 random characters and figures which aren't even on the keybord, in the top left corner of the screen. It doesn't boot past this. However, if I press F10 during startup (which should be System Recovery) it doesn't give me the garbled letters and it boots normally. Has anyone come across something like this before? Thanks!
 

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Hi Jools, :wave:

This should sort it out. :grin:


Run the System File Checker:
Click Start >> Run >> Type sfc /scannow (note space after sfc), then click OK.
You may be asked to insert your Windows disc.

If when you insert your disc, it auto starts, close it down so that you can see the command window.

The process may take quite a while, be patient and wait until you see a new line which should say "C:\Documents and Settings\****>

(**** being your name or computer name.)

Then reboot and let me know if this solved your problem.
 
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