Radeon 9700 driver problem.

6715 Views 4 Replies 4 Participants Last post by NEO-Sephiroth, Aug 4, 2004

mojomechanix

Discussion Starter · Mar 27, 2003

Hello, I just bought a Radeon 9700 Pro for my new PC. My card came with a cracked driver CD so I downloaded the newest Catalyst 3.2 drivers from ATI. The driver goes thru the extraction process but as soon as the ATI logo comes up and it begins to actually install itself, the program will minimize and never come back up or finish the installation. My PC doesn't freeze, I can run other programs. I checked the CPU usage during this process and it's near 100%, but I let it go for 1/2 hour and nothing ever changed. Now whenever I try to install the drivers again I get a "error number:0x80040707 description "DII function call crashed:ISLAYER.ISLIsATICard" message.

I can run my 3D animation software, and I've got a resolution of 1280 X 1024 going, but of course no games will run. I uninstalled my previous NVIDIA drivers and I closed down all other programs like anti-virus before I ran these ATI drivers. I even downloaded them a second time to make sure I didn't get a bad download.

I only got this PC a month ago, so I don't think it should be a outdated hardware driver on my part. Any help or suggestion you could give me would really be appreciated. ATI themselves haven't been too much help, just alot of suggestions to delete stuff like my installationshield folder, even though I really need that for my PC to run.

Dell 4550
Win XP SP1
2.4 P4 533 FSB
512 Crucial 2600 333 mhz Memory
DVD-RW
60GB Ultra ATA/100 7200 HD
I'm not sure what MoBo model I have but I do know it's an Intel.

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flacken

· #2 · Sep 23, 2003

HI mojomechanix, Dont know if your still around but i had exactly the same problem as you with my radeon 9700 graphics card except mine worked fine until i did a clean re-install of windows and now i have the error code you mentioned....if you got it sorted do you think you could let me in on the secret. Like you i have found little help elsewhere!

thanks

Flacken

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Oldfenster

· #3 · Sep 27, 2003

You have the same problem when installing catalyst 3.7 drivers?

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mojomechanix

Discussion Starter · #4 · Sep 29, 2003

I found that the cause of my problem was that I needed a motherboard driver update. As soon as I updated I was able to install the card and it worked great. I thought that since my PC was 2 weeks old at the time, Dell would have given me the most recent drivers......I was wrong. Hope this helps.

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NEO-Sephiroth

· #5 · Aug 4, 2004

I know this may be an old thread, but I figured I would ask anyway.

I have the Radeon 9700 video card and I have not had any problems with it up till the past 3 driver updates that ATI has released (starting from the lastest one 7/7/04). When I install any of those drivers and after my reboot everything dealing with video (right clicking on the desktop, web pages, games, programs, etc) seem to very slowly fade into view on the screen. Please help me as I wish to keep my card up to date.

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