[fulhamfc]

I'm fairly rubbish with computers so if I've made a glaring mistake I apologise but as far as I can tell i've done everything right but my PS3 won't go online. I have a wired Virgin Media connection with Webstar modem and bought an ethernet cable. Originally the PS3 wouldn't find the IP address so I entered all of it manually (which i'm 95% sure I got right!) and not it says it obtains the IP address and fails to make a connection - error 80710102.

I've unplugged the modem and then switched it back on but to no avail. I've heard Sony are useless to call so can anyone suggest something as I'm really eager to play my new games online!

 

[johnwill]

A manual configuration isn't the answer here.

If you're plugging directly into the modem, did you remember to cycle power for 30 seconds on the modem when you changed from the computer to the PS3?

Have you considered a broadband router to share this connection and eliminate these issues?