My system has been performing fair to good until the past week when I load a specific Excel spreadsheet. After only a few minutes the spreadsheet stops responding to my clicks and all other programs freeze. Under the performance tab of task manager the cpu rapidly grows to 100% and stays there, memory goes to max used and does not fall off. The entire system freezes and the system must be rebooted. As long as I stay away from this spreadsheet the system works good with some slowness from time to time.
The spreadsheet is critical with budget and expense data and several links to web sites for paying bills.
I've tried to follow your 5 step rules as best I could.
Following is my HiJackThis log. The Panda log follow HiJackThis. Extra is attached.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:12:43 PM, on 12/05/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\ZoneLabs\vsmon.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Maxtor\Schedule2\schedul2.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\WINNT\System32\GEARSec.exe
C:\WINNT\system32\hidserv.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe
C:\WINNT\System32\ups.exe
C:\Program Files\PowerQuest\Drive Image 7.0\Agent\PQV2iSvc.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spool\DRIVERS\W32X86\3\fpdisp5a.exe
C:\PROGRA~1\PopOops\PopOops.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
G:\HOT KEY\HOTKEYCONTROL XP\hkcontrol.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Hard Disk Sentinel\HDSentinel.exe
C:\Program Files\tcpIQ\Line Speed Meter\LineSpeedMeter.exe
C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe
G:\AUTOSIZER\AUTOSIZER.EXE
C:\Program Files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe
C:\Program Files\TiVo\Desktop\TiVoNotify.exe
C:\Program Files\TiVo\Desktop\TiVoServer.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
G:\spelling checker\DynaSpeller.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
G:\Caps Unlock\CapsUnlock.exe
C:\Program Files\PowerQuest\DataKeeper\DataKeeper.exe
C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
G:\SpywareGuard\sgmain.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
G:\SpywareGuard\sgbhp.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINNT\system32\wuauclt.exe
C:\Documents and Settings\Dan Eckert\Desktop\dss.exe
C:\DOCUME~1\DANECK~1\Desktop\Dan Eckert.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: TW_BHO Class - {1E1B2879-88FF-11D2-8D96-FFFFAC95951F} - G:\MACRO TOOLWORKS\MTWBHO.DLL
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - F:\Acrobat Installation\Acrobat\AcroIEFavClient.dll
O2 - BHO: (no name) - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - F:\Acrobat Installation\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: SpoofStick - {4D46ED77-1429-4CF6-8F63-C84B5D710BAF} - (no file)
O3 - Toolbar: (no name) - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - (no file)
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2008\IEToolbar.dll
O4 - HKLM\..\Run: [FinePrint Dispatcher v5] "C:\WINNT\system32\spool\DRIVERS\W32X86\3\fpdisp5a.exe" /source=HKLM
O4 - HKLM\..\Run: [PopOops] C:\PROGRA~1\PopOops\PopOops.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Hotkeycontrol] "G:\HOT KEY\HOTKEYCONTROL XP\hkcontrol.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Hard Disk Sentinel] C:\Program Files\Hard Disk Sentinel\HDSentinel.exe
O4 - HKLM\..\Run: [Line Speed Meter] C:\Program Files\tcpIQ\Line Speed Meter\LineSpeedMeter.exe -minimize
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2008\IEShow.exe"
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe"
O4 - HKCU\..\Run: [AutoSizer] "G:\AUTOSIZER\AUTOSIZER.EXE" /H
O4 - HKCU\..\Run: [TivoTransfer] "C:\Program Files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe" /service /registry /auto:TivoTransfer
O4 - HKCU\..\Run: [TivoNotify] "C:\Program Files\TiVo\Desktop\TiVoNotify.exe" /service /registry /auto:TivoNotify
O4 - HKCU\..\Run: [TivoServer] "C:\Program Files\TiVo\Desktop\TiVoServer.exe" /service /registry /auto:TivoServer
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Startup: AutorunsDisabled
O4 - Startup: CapsUnlock.lnk = G:\Caps Unlock\CapsUnlock.exe
O4 - Startup: DataKeeper.lnk = PowerQuest\DataKeeper\DataKeeper.exe
O4 - Startup: MailWasherPro.lnk = FireTrust\MailWasher Pro\MailWasher.exe
O4 - Startup: SpywareGuard.lnk = G:\SpywareGuard\sgmain.exe
O4 - Global Startup: APC UPS Status.lnk = C:\Program Files\APC\APC PowerChute Personal Edition\Display.exe
O4 - Global Startup: DynaSpeller.LNK = G:\spelling checker\DynaSpeller.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: Add to EverNote - res://K:\EverNote\enbar.dll/2000
O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://f:\FRONTP~1\MyFiles\Users\rmorrow\fp2k\PFILES\MSOFFICE\OFFICE\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Get File Size - res://G:\Get File Size\GetFileSize.exe/130
O8 - Extra context menu item: Open in New &Window (PopOops) - C:\WINNT\Web\PopOops.htm
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: Trace - {04849C74-016E-4a43-8AA5-1F01DE57F4A1} - C:\Program Files\VisualRoute Lite Edition\vrie.dll
O9 - Extra 'Tools' menuitem: VisualRoute Trace - {04849C74-016E-4a43-8AA5-1F01DE57F4A1} - C:\Program Files\VisualRoute Lite Edition\vrie.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINNT\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINNT\bdoscandel.exe
O9 - Extra button: (no name) - {2340D032-73C1-40b1-98E8-923290905E29} - G:\Get File Size\GetFileSize.exe (HKCU)
O9 - Extra 'Tools' menuitem: Get File Size - {2340D032-73C1-40b1-98E8-923290905E29} - G:\Get File Size\GetFileSize.exe (HKCU)
O10 - Unknown file in Winsock LSP: c:\winnt\system32\nwprovau.dll
O16 - DPF: ppctlcab - http://69.44.122.156/scanner/ppctlcab.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://supportcenter.rr.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {254AA86E-5655-4518-AA87-185D7CC41801} (Rescue Technician Console) - https://secure.logmeinrescue.com/TechConsole/RescueControl.cab
O16 - DPF: {2F003D51-39FD-4D18-9016-95CF70B92ABE} - http://download.movienetworks.com/install/US/altpmtscab.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://69.44.122.156/scanner/axscanner.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/21.13/uploader2.cab
O16 - DPF: {4EFF291C-D131-4990-B3A2-ECA30614F08F} (BDUDownload.BDUDownloadCtrl) - http://www.budgetdialup.com/html/BDUDownload.ocx
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {5DA9D8E0-5A57-11CF-9E36-00C0930198C0} (Pegasus ImagN' 32-bit (Windowed) ActiveX Control v4.00) - http://8.6.242.40/web/NetCam.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/wuweb_site.cab?1196908659310
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1196908640994
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} - http://65.33.160.23:1047/activex/AxisCamControl.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {AECD14A8-F662-11D1-A395-00805F535788} (Plotwon Control) - http://www.investors.com/member/ocx/plotwon.ocx
O16 - DPF: {B1826A9F-4AA0-4510-BA77-9013E74E4B9B} - http://www.trendmicro.com/spyware-scan/as4web.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup155.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredimail.com/contents/setup/downloader/imloader.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/RACtrl.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Maxtor\Schedule2\schedul2.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINNT\System32\GEARSec.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender S.R.L. - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Sandra Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2005.SR1\RpcSandraSrv.exe
O23 - Service: TiVo Beacon (TivoBeacon2) - TiVo Inc. - C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe
O23 - Service: V2i Protector - PowerQuest Corporation - C:\Program Files\PowerQuest\Drive Image 7.0\Agent\PQV2iSvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINNT\system32\ZoneLabs\vsmon.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe
--
End of file - 15400 bytes
Incident Status Location
Adware:adware/xupiter Not disinfected C:\Documents and Settings\Dan Eckert\Favorites\Cool Stuff
Adware:adware/cws Not disinfected C:\Documents and Settings\Dan Eckert\Favorites\Health
Adware:adware/diytoolbar Not disinfected Windows Registry
Spyware:Cookie/YieldManager Not disinfected C:\Documents and Settings\Dan Eckert\Application Data\Mozilla\Firefox\Profiles\c3b30mvk.default\cookies.txt[ad.yieldmanager.com/]
Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\Dan Eckert\Cookies\dan [email protected][2].txt
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Dan Eckert\Desktop\SmitfraudFix\Process.exe
Virus:Trj/Rebooter.J Disinfected C:\Documents and Settings\Dan Eckert\Desktop\SmitfraudFix\Reboot.exe
Potentially unwanted tool:Application/SuperFast Not disinfected C:\Documents and Settings\Dan Eckert\Desktop\SmitfraudFix\restart.exe
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Dan Eckert.SHELLS\Application Data\Mozilla\Firefox\Profiles\vlbgvbi3.default\cookies.txt[.microsofteup.112.2o7.net/]
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Dan Eckert.SHELLS\Application Data\Mozilla\Firefox\Profiles\vlbgvbi3.default\cookies.txt[.doubleclick.net/]
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\Dan Eckert.SHELLS\Application Data\Mozilla\Firefox\Profiles\vlbgvbi3.default\cookies.txt[.tribalfusion.com/]
Adware:Adware/TVMedia Not disinfected C:\WINNT\Downloaded Program Files\Install.inf
Virus:Eicar.Mod Not disinfected E:\Tool Box Downloads MS\Tool Box Disc\Spyware Removers\JustRunTheTest.exe[Help.chm][/HowCanITestDetection.html]
Potentially unwanted tool:Application/NirCmd.A Not disinfected E:\UBCD4Win\plugin\AntiVirus\AV7PE\nircmd.exe
Hacktool:Hacktool/AngryScan Not disinfected E:\UBCD4Win\plugin\Network\ipscan\ipscan.exe
Virus:Eicar.Mod Not disinfected K:\Tool Folder 2\Spyware Removers\JustRunTheTest.exe[Help.chm][/HowCanITestDetection.html]
Potentially unwanted tool:Application/Processor Not disinfected K:\Tool Folder 2\Virus\VirtumundoBeGone.exe
The spreadsheet is critical with budget and expense data and several links to web sites for paying bills.
I've tried to follow your 5 step rules as best I could.
Following is my HiJackThis log. The Panda log follow HiJackThis. Extra is attached.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:12:43 PM, on 12/05/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\ZoneLabs\vsmon.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Maxtor\Schedule2\schedul2.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\WINNT\System32\GEARSec.exe
C:\WINNT\system32\hidserv.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe
C:\WINNT\System32\ups.exe
C:\Program Files\PowerQuest\Drive Image 7.0\Agent\PQV2iSvc.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spool\DRIVERS\W32X86\3\fpdisp5a.exe
C:\PROGRA~1\PopOops\PopOops.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
G:\HOT KEY\HOTKEYCONTROL XP\hkcontrol.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Hard Disk Sentinel\HDSentinel.exe
C:\Program Files\tcpIQ\Line Speed Meter\LineSpeedMeter.exe
C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe
G:\AUTOSIZER\AUTOSIZER.EXE
C:\Program Files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe
C:\Program Files\TiVo\Desktop\TiVoNotify.exe
C:\Program Files\TiVo\Desktop\TiVoServer.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
G:\spelling checker\DynaSpeller.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
G:\Caps Unlock\CapsUnlock.exe
C:\Program Files\PowerQuest\DataKeeper\DataKeeper.exe
C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
G:\SpywareGuard\sgmain.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
G:\SpywareGuard\sgbhp.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINNT\system32\wuauclt.exe
C:\Documents and Settings\Dan Eckert\Desktop\dss.exe
C:\DOCUME~1\DANECK~1\Desktop\Dan Eckert.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: TW_BHO Class - {1E1B2879-88FF-11D2-8D96-FFFFAC95951F} - G:\MACRO TOOLWORKS\MTWBHO.DLL
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - F:\Acrobat Installation\Acrobat\AcroIEFavClient.dll
O2 - BHO: (no name) - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - F:\Acrobat Installation\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: SpoofStick - {4D46ED77-1429-4CF6-8F63-C84B5D710BAF} - (no file)
O3 - Toolbar: (no name) - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - (no file)
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2008\IEToolbar.dll
O4 - HKLM\..\Run: [FinePrint Dispatcher v5] "C:\WINNT\system32\spool\DRIVERS\W32X86\3\fpdisp5a.exe" /source=HKLM
O4 - HKLM\..\Run: [PopOops] C:\PROGRA~1\PopOops\PopOops.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Hotkeycontrol] "G:\HOT KEY\HOTKEYCONTROL XP\hkcontrol.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Hard Disk Sentinel] C:\Program Files\Hard Disk Sentinel\HDSentinel.exe
O4 - HKLM\..\Run: [Line Speed Meter] C:\Program Files\tcpIQ\Line Speed Meter\LineSpeedMeter.exe -minimize
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2008\IEShow.exe"
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe"
O4 - HKCU\..\Run: [AutoSizer] "G:\AUTOSIZER\AUTOSIZER.EXE" /H
O4 - HKCU\..\Run: [TivoTransfer] "C:\Program Files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe" /service /registry /auto:TivoTransfer
O4 - HKCU\..\Run: [TivoNotify] "C:\Program Files\TiVo\Desktop\TiVoNotify.exe" /service /registry /auto:TivoNotify
O4 - HKCU\..\Run: [TivoServer] "C:\Program Files\TiVo\Desktop\TiVoServer.exe" /service /registry /auto:TivoServer
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Startup: AutorunsDisabled
O4 - Startup: CapsUnlock.lnk = G:\Caps Unlock\CapsUnlock.exe
O4 - Startup: DataKeeper.lnk = PowerQuest\DataKeeper\DataKeeper.exe
O4 - Startup: MailWasherPro.lnk = FireTrust\MailWasher Pro\MailWasher.exe
O4 - Startup: SpywareGuard.lnk = G:\SpywareGuard\sgmain.exe
O4 - Global Startup: APC UPS Status.lnk = C:\Program Files\APC\APC PowerChute Personal Edition\Display.exe
O4 - Global Startup: DynaSpeller.LNK = G:\spelling checker\DynaSpeller.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: Add to EverNote - res://K:\EverNote\enbar.dll/2000
O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://f:\FRONTP~1\MyFiles\Users\rmorrow\fp2k\PFILES\MSOFFICE\OFFICE\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Get File Size - res://G:\Get File Size\GetFileSize.exe/130
O8 - Extra context menu item: Open in New &Window (PopOops) - C:\WINNT\Web\PopOops.htm
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: Trace - {04849C74-016E-4a43-8AA5-1F01DE57F4A1} - C:\Program Files\VisualRoute Lite Edition\vrie.dll
O9 - Extra 'Tools' menuitem: VisualRoute Trace - {04849C74-016E-4a43-8AA5-1F01DE57F4A1} - C:\Program Files\VisualRoute Lite Edition\vrie.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINNT\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINNT\bdoscandel.exe
O9 - Extra button: (no name) - {2340D032-73C1-40b1-98E8-923290905E29} - G:\Get File Size\GetFileSize.exe (HKCU)
O9 - Extra 'Tools' menuitem: Get File Size - {2340D032-73C1-40b1-98E8-923290905E29} - G:\Get File Size\GetFileSize.exe (HKCU)
O10 - Unknown file in Winsock LSP: c:\winnt\system32\nwprovau.dll
O16 - DPF: ppctlcab - http://69.44.122.156/scanner/ppctlcab.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://supportcenter.rr.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {254AA86E-5655-4518-AA87-185D7CC41801} (Rescue Technician Console) - https://secure.logmeinrescue.com/TechConsole/RescueControl.cab
O16 - DPF: {2F003D51-39FD-4D18-9016-95CF70B92ABE} - http://download.movienetworks.com/install/US/altpmtscab.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://69.44.122.156/scanner/axscanner.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/21.13/uploader2.cab
O16 - DPF: {4EFF291C-D131-4990-B3A2-ECA30614F08F} (BDUDownload.BDUDownloadCtrl) - http://www.budgetdialup.com/html/BDUDownload.ocx
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {5DA9D8E0-5A57-11CF-9E36-00C0930198C0} (Pegasus ImagN' 32-bit (Windowed) ActiveX Control v4.00) - http://8.6.242.40/web/NetCam.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/wuweb_site.cab?1196908659310
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1196908640994
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} - http://65.33.160.23:1047/activex/AxisCamControl.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {AECD14A8-F662-11D1-A395-00805F535788} (Plotwon Control) - http://www.investors.com/member/ocx/plotwon.ocx
O16 - DPF: {B1826A9F-4AA0-4510-BA77-9013E74E4B9B} - http://www.trendmicro.com/spyware-scan/as4web.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup155.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredimail.com/contents/setup/downloader/imloader.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/RACtrl.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Maxtor\Schedule2\schedul2.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINNT\System32\GEARSec.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender S.R.L. - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Sandra Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2005.SR1\RpcSandraSrv.exe
O23 - Service: TiVo Beacon (TivoBeacon2) - TiVo Inc. - C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe
O23 - Service: V2i Protector - PowerQuest Corporation - C:\Program Files\PowerQuest\Drive Image 7.0\Agent\PQV2iSvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINNT\system32\ZoneLabs\vsmon.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe
--
End of file - 15400 bytes
Incident Status Location
Adware:adware/xupiter Not disinfected C:\Documents and Settings\Dan Eckert\Favorites\Cool Stuff
Adware:adware/cws Not disinfected C:\Documents and Settings\Dan Eckert\Favorites\Health
Adware:adware/diytoolbar Not disinfected Windows Registry
Spyware:Cookie/YieldManager Not disinfected C:\Documents and Settings\Dan Eckert\Application Data\Mozilla\Firefox\Profiles\c3b30mvk.default\cookies.txt[ad.yieldmanager.com/]
Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\Dan Eckert\Cookies\dan [email protected][2].txt
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Dan Eckert\Desktop\SmitfraudFix\Process.exe
Virus:Trj/Rebooter.J Disinfected C:\Documents and Settings\Dan Eckert\Desktop\SmitfraudFix\Reboot.exe
Potentially unwanted tool:Application/SuperFast Not disinfected C:\Documents and Settings\Dan Eckert\Desktop\SmitfraudFix\restart.exe
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Dan Eckert.SHELLS\Application Data\Mozilla\Firefox\Profiles\vlbgvbi3.default\cookies.txt[.microsofteup.112.2o7.net/]
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Dan Eckert.SHELLS\Application Data\Mozilla\Firefox\Profiles\vlbgvbi3.default\cookies.txt[.doubleclick.net/]
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\Dan Eckert.SHELLS\Application Data\Mozilla\Firefox\Profiles\vlbgvbi3.default\cookies.txt[.tribalfusion.com/]
Adware:Adware/TVMedia Not disinfected C:\WINNT\Downloaded Program Files\Install.inf
Virus:Eicar.Mod Not disinfected E:\Tool Box Downloads MS\Tool Box Disc\Spyware Removers\JustRunTheTest.exe[Help.chm][/HowCanITestDetection.html]
Potentially unwanted tool:Application/NirCmd.A Not disinfected E:\UBCD4Win\plugin\AntiVirus\AV7PE\nircmd.exe
Hacktool:Hacktool/AngryScan Not disinfected E:\UBCD4Win\plugin\Network\ipscan\ipscan.exe
Virus:Eicar.Mod Not disinfected K:\Tool Folder 2\Spyware Removers\JustRunTheTest.exe[Help.chm][/HowCanITestDetection.html]
Potentially unwanted tool:Application/Processor Not disinfected K:\Tool Folder 2\Virus\VirtumundoBeGone.exe
Attachments
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