[kimberly_kate]

Hi there folks, am having some problems with my computer which is a hewlett packard. its probably around 3 years old, cant remember sorry.

a while ago i contracted the sasser worm, d/l the tool to get rid of the dern thing and assumed that all was ok....yes im pretty dumb....i have had people tell me to do a system recovery, that it would be safe it would get the CRAP that i had in the computer off and leave it a shell, therefore easier to work with.

i AM the worlds greatest procrastinator and i finally got around to it today. i guess i procrastinated like i did because we have a second comp and i just couldnt be bothered...ANYWAYS....i did a full system recovery and the computer wont go past the thank you screen at the end of registration etc. i have left it because it looks like the system is wanting to work as the wee light is flickering off and on like its busy but it just wont budge past this screen. i did try to start in safe mode, but the message i got was that the system wasnt complete (or something to that effect) and it restarted again only to take me back to the thank you screen...hmmm its got me dumbfounded anyways!

if anyone can help, i would be more than grateful, many thanks!

Kim

 

[Barry_R]

What do you mean by full system recovery, did you do a repair install?

Look here maybe this will help you.

 

[kimberly_kate]

:doh: guess i was being impatient, i left the puter as it was and it took close to 3 hours to move into the startup screen....DUH me...but, theres still the lsass.exe thing happening.

what i have done so far (oops, hi barry yes i went to the link you provided and it looks like i have done the repair install, on my comp its called system recovery...)...i have done the virus updates, i have also gone to the microsoft page and updated the critical update....however, there was 3 updates there for winXP. one was a service pack for XP and the other 2 were for XP 64 bits....should i d/l them as well? i still have a few things i NEED to update, but being a mother with 3 small kids...im sure i can squeeze in some time between changing bums and feeding their faces to get it all done.

at this stage i am doing a full system scan with the antivirus software thats completely up to date, so i am waiting on that to finish before i can surmise that all is ok or needs assistance....

thanks heaps!!!

Kim

 

[kimberly_kate]

oh yeah...

i forgot to mention that i have the sasser removal tool on the comp and after the system had shut down and rebooted, i ran a scan using the tool and it said that there was no sasser there??? huh??? yet i definately had the lsass come up and shut me down.....ugh puters!

 

[elf]

There are different variations of the sasser worm...after you get the computer up and running, the FIRST thing you should do is go download all available security/critical updates for your computer. This will prevent infection by the sasser virus, as well as many others which attack vulnerabilities in the windows code.

You are on XP I'm assuming (becuase you're posting in the xp section) so you may want to hold off on upgrading to SP2 until you know your system is clean (which it obviously isn't since you are getting shutdown...

1.) First, turn off the system restore feature. Right click the My Computer icon on the Desktop and click on Properties. Then, click on the System Restore tab. Next, put a check mark next to 'Turn off System Restore'. Click the 'OK' button. Click the 'Yes' button. You may be prompted to restart the computer. If so, click Yes.

2.) Install the Windows patch: WinXP-835732.exe

3.) Download the latest version of Stinger by clicking the link and save it to your desktop and then double click the icon. When it opens, click Scan Now to scan your computer. (This will take some time.)

4.) Go to Windows Updates and do any outstanding updates that may be available. This worm infected your machine because the Windows updates have not been installed. Open up Internet Explorer, and click on Tools in the Menu Bar. Click on Windows Update. Click Yes to any Microsoft security warnings that may come up. Click on scan for updates and then review and install all critical updates and service packs.

 

[kimberly_kate]

How Doo

many many thanks for your help, i so appreciate this!

i have updated the antivirus successfully...but...after doing the 'system repair' the antivirus (norton 2002 fully updated) will scan so far and then it tells me it cannot scan any further because there is lack of memory. my guess is that i am going to have to do a LOT of housework on the comp to clear out junk thats there and/or not necessary...teenagers!

however my first port of call will be to make sure all the updates are done.

i will give stinger a go, many thanks again...will keep u posted

cheers!!!

Kim

 

[kimberly_kate]

Jumped Back In....

to let you know that so far so good. have completely reinstalled the windows updates, as well as the antivirus...

now im off to do a stinger (thats an alcoholic drink in nz...just a bit of useless information) and see what happens. i have done a scan with a programme that was off the microsoft site, it catches particular malicious files and programmes...

anyways....stinging i go!

thanks heaps!!!

Kim