[pyro55]

Probably heard this about a million times; come back from college and computer doesn't detect wireless connections and what not. I know the wireless is working because im using it right now on a different computer. The computer that isn't working is a Dell Inspiron 9300 running windows XP Pro. I've tried just a few remedies I found on the forums but nothing seems to be working. In deffinate need of some help. Thanx.

 

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

 

[pyro55]

ISP: AT&T
Wireless Router: 2wire 2701HG-B
Wireless adapter: built in Intel PRO/Wireless 2200BG
Network encryption: none
OS: XP Pro SP3
Browser: FireFox
All other computers using wireless are unaffected, all able to recognize and connect to network.

Error message reported: The browser could not find the host server for the provided address.

Net works fine when attached via Ethernet cord and wireless on all other computers






Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\zac>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\zac>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\zac>nbtstat -n

Local Area Connection 6:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection 6:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

C:\Documents and Settings\zac>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : ZACK
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 6:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-12-3F-E1-B8-BE

Ethernet adapter Wireless Network Connection 6:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-13-CE-2A-F8-17

C:\Documents and Settings\zac>

 

[johnwill]

When you search for wireless networks, do you see yours? Have you removed ALL the stored wireless profiles and allowed Windows to create one from scratch?

 

[pyro55]

The computer is not detecting any wireless networks at all, other computers in the house detect multiple networks from the neighbors and our own wireless router.

 

[johnwill]

Are you SURE the wireless card is enabled? That's normally either a small switch on the side or a function key sequence.

 

[lorjack]

Open up device manager, is there any yellow "!" or "?" in the list. To get to device manager
Alternate click on My computer > manage > device manager in left hand column

 

[pyro55]

yes the wireless card is turned on, I turned it off and re-enabled it to be sure.

 

[pyro55]

I've double checked all my settings and I am still no picking up anything. Thoughts?

 

[lorjack]

I've double checked all my settings and I am still no picking up anything. Thoughts?

Does that mean you looked in device manager?

 

[pyro55]

Yes. I turned off the internal wireless card off and back on to be sure it is indeed working. I also uninstalled and re-installed it. It's on - still nothing.

 

[benza435]

has the computer ever been able to connect to a wireless network?

 

[pyro55]

Yes, it has never had any previous problems connecting to or detecting a wireless network.

 

[johnwill]

If it detects no wireless networks, I'd say it's either disabled or dead.

Take the battery out of the unit, flip it over and open the access door over the wireless card. Make sure it's fully seated in it's socket.

 

[pyro55]

Just checked, the wireless card is secure in its socket - still nothing.

 

[johnwill]

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

 

[pyro55]

1. 1394 Net Adapter, Broadcom 440x 10/100 Integrated Controller, Intel PRO/Wireless 2200BG Network Connection


2. There are no devices anywhere with an X, ? or ! displayed

 

[johnwill]

Does the light indicate the wireless is enabled when you turn it on?

 

[pyro55]

No, the light is not on

 

[johnwill]

The only conclusion I can come to is either the switch is bad or the wireless hardware has died.