[vanesa]

Hi can anybody help me
I have this problem with my Windows- when i on my PC i receve this message:
DrWatson Postomer Debugger has encounntered a proble need to close
And desktop stay without i can open any program or make something else
then i must use ctrl+alt+del and make log off- and then All it ok - all programs start to open and zonealarm and avg appiart
I use zone alarm firewall and avb- antivitus
Thanks

 

[quizme1220]

When this event happens again go to Start>Run, type DrWtsn.exe click OK. Dr. Watson window will open. In the Application Error window highlight the error and click View. Report back to us giving us the application that is causing the problem. If I can't help I'm sure someone here can.

 

[vanesa]

Hi and thanks for replay

When i Start>Run, type DrWtsn32.exe open one window and there write:
Application Error:
C:/WINDOWS/Explorer.exe800000007 ntdll! Kifast SistemCallRet(00000000)
C:/WINDOWS/Explorer.exe800000007 ntdll! Kifast SistemCallRet(00000000)
C:/WINDOWS/Explorer.exe800000007 ntdll! Kifast SistemCallRet(00000000)
Can u hepl me - this happed every time when i on PC and i dont know what i must to do
Thanks

 

[davcheong]

Hi and thanks for replay

When i Start>Run, type DrWtsn32.exe open one window and there write:
Application Error:
C:/WINDOWS/Explorer.exe800000007 ntdll! Kifast SistemCallRet(00000000)
C:/WINDOWS/Explorer.exe800000007 ntdll! Kifast SistemCallRet(00000000)
C:/WINDOWS/Explorer.exe800000007 ntdll! Kifast SistemCallRet(00000000)
Can u hepl me - this happed every time when i on PC and i dont know what i must to do
Thanks

1st thing .. can do me a favor? Goto Start Button --- > RUN --- > type "msconfig" ---> select the Startup Tab then printscreen then post it here.

 

[vanesa]

i attach file of msconfig couse i can paste here
i try this: when i off zone alarm - i have not problem when i on Pc
thanks


This write in error report:
Error sihgature:
Event Type: BEX P1drwts32.exe P25.1.26000 P3 3b7d84a2 P4:dbghelp.dll P5:0001295d P8:c0000409 P9:00000000
Reporting datails:

This error report includes :information regarding the coudition of DrWatson Postomer Debugger when the problem occurred , the operation sistem version and computer hardware in use and Internet Protocol/IP/ address og your computer
We do not intentionally collect youe name, address, email address or any ather form of personally indentifiable information
while this information could potenially be used to determine your indenty, it present it will not be used

 

[whodat]

how is your virus protection?


Run the System File Checker

Go to the Run box on the Start Menu and type in:

sfc /scannow ( sfc if not reconized)

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem. You will need your Windows cd

postback

 

[vanesa]

Hi and thanks Whosdat,
I made all what u tell me- i run this program but nothing
Problem is here
i use AVG free antivirus and zone alarm
thanks

 

[vanesa]

Can here who can help me please

 

[davcheong]

Can here who can help me please

1st thing... After looking at your msconfig.doc, i notice that u have 2 antispyware software installed, 1 firewall software, 1 antivirus software..
2nd thing .. (Worth a try for u) Unplug all connection to network or internet access...safety purposes
3rd thing .. At the msconfig, try untick the spywareguard startup, or if can u try uninstall spywareguard.
4th thing .. untick the winpatrol. Now reboot see if any occur after you restart.
5th thing .. try scan with your AVG if no error occurs.
6th thing .. If error still occurs, try untick the ZoneAlarm.. or uninstall the zone alarm and get a newer version of it and install.
7th thing .. if you aware or fear to get spyware, try download Microsoft AntiSpyware, its free + beta + so far ok no problem.
8th thing .. Let me know after you've done all the things above..

 

[vanesa]

Hi and thanks,

I uninstall spywareguard and now i have not problem. My Windows start already normally. I am sorry couse i want to use this spywareguard but .......

Thank you very much Davcheong for support

 

[davcheong]

Why not have a second thought on this few antispyware recommended by TSF, the spybot Search & destroy, or maybe Microsoft Anti-Spyware. both antispyware really quiet smooth and stable so far...

you r welcome...

you should thx TSF more.

 

[vanesa]

Thanks again
i really have not problem with Pc now
give me the link for TSF and i want to learn more for it and i will donwload and install
Really i am very gratitude to u for support

 

[koala]

These are the programs I use. They are all free to download and are updated regularly. I also use SpywareGuard, but if it's causing problems for you then leave it.

Spybot S&D http://www.download.com/Spybot-Search-Destroy/3000-8022-10122137.html?part=dl-spybot&subj=dl&tag=but
Ad-Aware http://www.lavasoftusa.com/software/adaware/
a-squared http://www.softpedia.com/get/Antivirus/asquared-a2-Free.shtml
XoftSpy http://www.softwarevault.com/Encryption--Security/Xoftspy.xml

 

[vanesa]

Thanks For All And To All People Who Were So Kindly To Help Me
Thanks

 

[speedster123]

you picked on a 3yr old thread to jump into.
please start your own thread.