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Discussion Starter · #1 ·
Hey guys I seen to have a problem with installing and uninstalling some programmes. Some of the programmes that I want to install but cant are iplus3 (which is a programme for my mp3) and widgetsus (the Yahoo widget thing). What happens is that (using iplus3 example) the little box comes up on the screen and says launching setup 14%, 20%, 33% etc. and then stops usually but sometimes it goes further and the select language part comes up and when I select a language and press ok nothing happens. When i try and installation and it does not work in my processes tab of Task Manager shows the task as running. I cannot end it by clicking on it and saying end process. The warning comes up and I click ok but it does not end. It is not shown as running in the applications tab of Task Manager. I cannot turn off the computer when I have tried a failed installation. I'm not sure what to do!!!
 

· TSF Team Emeritus , Microsoft Visiting Expert
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Hi Riddler


Incomplete installs and incomplete uninstalls can make computer life pretty uncomfortable. Here are some tools you can try to see about clearing up things.

CCleaner --- http://www.download.com/CCleaner/3000-2144_4-10315544.html
This is a handy little Registry Cleaner: it's free, it's tiny, it works. Try using its "Cleaning" functions to clean up any temporary files leftover from the incomplete install/uninstall tries. Then use the "Issues" functions to clean up leftovers in the Registry. Run the "Issues" functions several times, until CCleaner reports "no issues found". Then you can proceed to the Advanced "Issues" function for help with un-installing the exact programs that you mentioned seemed to be having trouble.

Windows Installer CleanUp Utility --- http://www.techsupportforum.com/newreply.php?do=newreply&noquote=1&p=758350
For anything that CCleaner just can't seem to clear up, see if pointing Microsoft's tool at the troublesome programs helps. It's especially good for problems with .NET versions.

EventViewer --- built into Windows XP
This Windows XP tool is in the group called "Administrative Tools" = it can help you pinpoint where the trouble is ---especially if an error/event has been logged: very helpful details can be found in the logs.
To Explore EventViewer:
1) Click on Start/Control Panel/Performance and Maintenance/Administrative Tools/EventViewer.
2) Several logs are listed: simply select a log, and events will appear in a list in the window-pane to the right.
3) To view the details of an event, right-click the event, and select “Properties”.


Best of luck
. . . Gary

[P.S. of course, when installing a program in XP, it's best to be logged in as a user with administrative rights]
 

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Discussion Starter · #3 ·
Thanks for the reply Gary. I tried as you said to use CCleaner but after I had downloaded it and I went to install it nothing happened. I double clicked on the icon and my computer revved up and nothing came up on the screen. This is the same thing that happens when I try to install lots of stuff.

Is there anyway to get the programmes on the computer without installing them as such? Something like just get the file right onto the hard drive without running a setup?
 

· TSF Team Emeritus , Microsoft Visiting Expert
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Hi again

Sorry, I seem to have lost track of your thread for a bit.

While CCleaner wouldn't install in Normal Mode - see if it will in Safe Mode, logged on as Administrator. Then try some cleanup. Do the same with the Microsoft Uninstall Utility from step #2. And check those EventViewer logs for clues - they can help a great deal.

Can I assume that you usually have Administrator rights when you are installing software?

Have you run any malware scans lately? If not, it helps to rule that out - as malware can cause a wide variety of errors that at first seem to be unrelated.

Let's see if I do a better job of keeping track of you this time :)
. . . Gary
 

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Discussion Starter · #6 ·
I went into safe mode and I installed CClener. I rand a full scan several times and then restart the computer and ran the scans again. I then tried to install programmes but it would not work. The same thing happened as it did before. I also tried to uninstall some programmes and some worked but some didn't.

It seems that I can install some programmes. Things like Spybot and CCleaner wont install normally but some programmes, like Windows Defender and Spyware Blaster will. I will not die if I do not get this fixed but I would like it to be fixed in case I need to install something important in the future.

In the event viewer there were about 40 system errors and lots or warnings (100+ in the last month or so). In applications there were a few errors that stood out; Content index on c:\system volume information\catalog.wci
The timeout waiting for the performance data collection function "PerfProc" in the "C:\WINDOWS\System32\perfproc.dll" Library to finish has expired. There may be a problem with this extensible counter or the service it is collecting data from or the system may have been very busy when this call was attempted

The COM+ Event System raised an unexpected access violation at address 0x7752765D, attempting to access address 0x0000000C. Please contact Microsoft Product Support Services to report this error.
ole32!CoSuspendClassObjects+0xf6
ole32!CoSuspendClassObjects+0x1db
ole32!CoSuspendClassObjects+0x124
ole32!FreePropVariantArray+0x4b7
ole32!FreePropVariantArray+0x48c
ole32!FreePropVariantArray+0x256
es!+0xf25a
es!+0x12aa8
es!+0x12b43
es!+0x12b92
es!+0x12bcc
ole32!FreePropVariantArray+0xf8
ole32!FreePropVariantArray+0xa0
es!+0x26d83
es!+0x29080
kernel32!GetModuleFileNameA+0x1b4

Hope anyone can understand that because I sure can't.
 

· TSF Team Emeritus , Microsoft Visiting Expert
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Hi again

How long have you had the problem installing & uninstalling programs? Have you had any other system crashes (not related to installs or uninstalls)?
_______

If this trouble only started recently, and everything worked previously, you have the option to try a System Restore, using a restore point from before the trouble started.

To try System Restore:
1) Boot your computer into Safe Mode (start tapping the F8 key as the computer is starting up, and select "Safe Mode" from the Boot Menu).
2) Logon as "Administrator".
3) Click on Start/All Programs/Accessories/System Tools/System Restore, and select a restore point from before trouble started.
_______

Did you empty all your temp files as part of your cleanup? And did you try the Microsoft Installer Cleanup Utility (there's a download link in my first reply)? Can't hurt to give those a go.

The performance log errors have several fixes you can try (one of which is to turn off such logs) --- http://www.eventid.net/display.asp?eventid=1015&eventno=773&source=Perflib&phase=1
The Content Index errors have several fixes to try, too -- the simplest being to disable (or uninstall) the Content Indexing Service. If it is suffering from corruption errors, that's generally a symptom of something that will affect more than just the Indexing service.

Since the errors in your logs are somewhat all over the place -- indexing service errors, performance counter errors, COM+ event errors --- you might have to look at more than just the Windows components that care for installing/uninstalling. This calls for wide-ranging trouble-shooting: hardware, software --- and malware scans.

Check Your Hardware:
1) Check in your computer's Bios Setup screens to make sure that the settings are correct. Have your system/motherboard manual handy for this [your vendor's website, or a quick Google search, should yield a manual, if you haven't one nearby]. You can also refer to Adrian's famous Bios Optimization Guide --- http://www.techarp.com/freebog.aspx --- for Bios setting guidance. If overclocking, return to defaults while troubleshooting. If your system's bios has a temperature and voltage readings screen, be sure to check that your readings are within tolerable ranges.
2) Test your system's memory ( http://www.memtest.org )
3) Test your hard drive ( http://www.tacktech.com/display.cfm?ttid=287 )

Check Your System Files (try Windows File Protection):
1) Boot your computer into Safe Mode (start tapping the F8 key as the computer is starting up, and select "Safe Mode" from the Boot Menu).
2) Logon as "Administrator".
3) Click on the Start button, and then on Run --- in the box, type "sfc /scannow" [type that command without the quotes]. You may need your Windows XP installation CD - provide it if prompted (or use the "Browse" button and navigate to the folder on your hard drive that stores the XP installation files (".cab" files) - your vendor's website or system documentation has this location information. Windows File Protection (aka System File Checker) will look at your system files & offer to replace those that it finds missing or damaged. The program runs in the background, & puts entries in EventViewer indicating when it starts, when it makes any changes, and when it stops. You can find EventViewer in your Administrative Tools --- Start/Control Panel/Performance and Maintenance/Administrative Tools/EventViewer. To view Event details, right-click on the event, and select "Properties".

Check your Windows Services
If necessary Windows services aren't configured properly, programs that depend on them won't perform properly. Here's a well-known guide --- http://www.theeldergeek.com/services_guide.htm

Security Precautions
Any time your system shows unpredictable behavior, it's a good idea to run malware scans (include rootkit scans), and check on your autostart processes and background processes.
1) Run your local antivirus/antispyware scans.
2) Double-check for anything they missed with an online scan from HouseCall --- http://housecall.trendmicro.com/ --- Panda --- http://www.pandasoftware.com/products/ActiveScan.htm --- or the scanner of your choice.
3) Two good anti-rootkit scanners are Rootkit Revealer --- http://www.microsoft.com/technet/sysinternals/utilities/RootkitRevealer.mspx--- and Blacklight --- http://www.f-secure.com/blacklight/try_blacklight.html --- (also note that the online Panda scan does some rootkit scanning, too --- follow the instructions for the specialized rootkit scanners carefully, to avoid false positives)
4) Check on your startup program with AutoRuns --- http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx
5) Check on your running processes with Process Explorer --- http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/ProcessExplorer.mspx--- and Process Monitor --- http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/processmonitor.mspx

If you find evidence of a serious infection, try the 5-Step Security Checklist over in the Security forums --- http://www.techsupportforum.com/sec...lease-read-before-posting-hijackthis-log.html

Security Programs Can Conflict
This problem has been showing up more often recently, so try to remember that only one of each sort of real-time antimalware process should be installed [Real-Time = runs scans on-access (runs all the time!)]
1) Only one real-time Pop-up Blocker, one real-time Anti-Spam blocker, one real-time antivirus, one real-time antispyware, one firewall.
2) It's best to have only one locally installed antivirus program, period. It is possible to run an online antivirus scan - with a tool such as TrendMicro's HouseCall - without causing conflicts with your real-time scanner. Only one antivirus, though, should be installed locally on your computer. [The online scanners generally use an ActiveX or Java engine]. Online scans are handy ways of double-checking that your local scanner is doing its job.
3) You can have many anti-spyware programs installed, and can use them to help scan for spyware, but these scans will be different: they will only run when you start them. You can have your one real-time scanner on all the time. The other scanners will likely not bother the real-time scanner (though there are some conflicts - but often these are patched) so long as you only try one manually-started scan at a time. In other words, you can also run an AdAware scan from time to time, or a SpyBot scan from time-to-time - but you wouldn't run an AdAware scan and a SpyBot scan at the same time.
4) Only one software firewall can be installed and running in a PC.
_______

Sorry that this is such a long list --- The steps don't really take that long, and when done, you'll have a much better idea of the condition of your PC.

If your errors and symptoms pointed to a single cause, we could go straight to that culprit. But no single cause presents itself at the moment.

Best of luck
. . . Gary
 
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