Remember the days when a fax machine was used? What about the time when you needed a printer, scanner, and a copier? Well, all of those items, surprisingly, are still needed, but buying individual units is a thing of the past.

The term Multi-Functional Printer or MFP have become the new standard for most businesses. An MFP takes the functionality of a printer and includes a scanner, fax, and copier; voiding the need for three or four separate devices.

As one of the largest printer manufacturers out there, HP has been leading the printing industry for years with some of the most feature-rich business printers in the market. In fact, there is a very good chance that your business has at least one HP printer somewhere in the office.

Here at Tech Support Forum, I’ve gotten to take a look at four different HP business printers over the years. Everything from the smaller business cubical printers to full sized $2,799 small office units . Each MFP that makes its way to me comes with new surprises and features that I wouldn’t even imagine being on a printer.

This time around, I am looking at HP's latest office printer that is focused for office usage including Microsoft Office document printing and report sharing. Using incredible printing speed and a well managed internal paper management system, the new M477fdw is ready to “wow” the business world.

Welcome to my review of HP’s latest multi-function printer, the M477fdw. Throughout this review, I will be discussing the design, features, functionality, and my final thoughts. A special thank you to HP for providing this printer for this review.


Unlike the last few generations of HP printers, HP has left the dark ages of black printers and have now fully adopted a white layout which provides, in my opinion, a classy look.

Beginning with the physical dimensions of the MFP, width is a maximum 16.8in, depth measuring at 25.7in, and height at 16.3 inches. Weight of the MFP sits at 51.2 pounds, and with its smaller compact size I see this printer to be best fitted in a large personal office space, although, a larger business cubical would be able to support its size.

As mentioned, the body of the printer is 95% white with black plastic for the unit’s touch screen monitor and paper trays.

A physical tour around the body shows a clean front with a chromed HP logo, a lit power button, a USB port, the touch screen display, the NFC transfer pad, and the large 150 paper tray at the bottom. As for the manual paper tray, it is cleverly concealed and incorporated into the front panel. This front panel also doubles as a maintenance access panel when pressing the maintenance button located on the left. Printed documents are exported through the front facing paper export tray for easy access.

Beside the maintenance button, the sides of the MFP contain only ventilation and nothing more. Turning the MFP towards the rear we discover the I/O which includes a power jack, a standard USB port, Ethernet connectivity, Telephone/Fax line-in ports, and a USB-B port. The rear also has maintenance panels for the rare paper jam occurrence.

From a birds eye view, we see the dual paper tray. The top most tray serves its purpose for sending fax or quick paper scanning and the underneath tray serving as the paper return.

Building material of the MFP is hard plastic and should withstand normal business usage. Even with animals around the MFP during this review and not cleaning even a single piece, it still looks like the day I took it out of the box.

I quite enjoy HP’s new white styling and think the body layout of the printer is straight forward. The front paper exhaust tray is well placed and moving around the unit is done with ease.

Although I didn’t disassemble the MFP, internal design is easy to access through the maintenance panels. Quick repairs for toner replacement and clearing jams is clearly visible to the user, but any further internal repairs should most likely be done by an HP technician anyway.


This MFP comes in three different models, but they are fundamentally the same with only the connectivity and dual side printing options varying between them. My M477fdw unit is the highest model and quite frankly, the only real option.

The M477fdw comes with the Built-in Wi-Fi, NFC, and Automatic two-sided printing, whereas one model down loses the wireless capability, and the base model brings back the wireless feature, but loses the two-sided printing.

Very strange, I know. If you can do without the wireless capability, then the M477fdn would be a better option, but the wireless printing voids the timing it takes for your Tech Support team to run an Ethernet line. Although I don’t like how HP offers a feature only to then take away another, the M477fdw is going to the best option here and I’m not just saying that because it's the one I am reviewing.

Beginning with my favorite and the best feature of this MFP, the MF477fdw is one of the fastest printers that I have encountered. The HP specification sheet states just under ten seconds for the first color print out; I found it to be quicker than that. Black color printing is rated at nine seconds.

With the printer sitting only ten feet away from me, by the time I hit print, for the printer to wake up from idle and for me to get up and walk over there, it’s finished with the first page. I cannot stress enough in words on how fast this unit is and this is helpful with HP’s new toner design.

A printer’s speed is not how fast the motors can pick up the paper and export it to the user, but rather how fast it can put the toner onto the page. HP is now using their new ColorSphere 3 toner which uses a soft core polymer and wax that melts faster than traditional toner. This supports more pages at faster speeds since you don’t need to wait for the heating process. I’ve gone several days before printing anything and the moment I do print, it’s just as fast as the last time.

The toner features continue and as HP likes to call it, it’s known as JetIntelligence. I’ve talked about this intelligent toner before, but new features include a new setup process as well as smarter monitoring. No longer do you need to remove the orange protective band that comes attached to toner cartridges since the toner now removes it for you during initial setup. Furthermore, the smarter monitoring allows you to know the correct number of pages that a toner cartridge can handle; there’s no more guessing when a toner cartridge is going bad.

There is a lot more to this JetIntelligence, but these two final features sparked my interest and hopefully will yours too. The toner can now be locked by your IT department so that end users cannot steal or replace toner on their own. Toner can be expensive so by locking it to the printer, the software inside the toner will not work with other printers even if a person takes it home. Likewise, the printer can be programmed to accept only genuine HP toner to avoid counterfeit cartridges.

Moving on, we have the connectivity options of this MFP. The first is the USB accessibility by enabling users to connect a USB thumb drive and print any documents they wish from the drive. The printer supports Microsoft Office documents which should cover the basics. This printer even supports Microsoft Office Paint in case your inner Bob Ross sparks up during work. Next, users can also use the NFC capability which enables users to drop their smartphones onto the NFC pad and transfer documents from their phone to be printed. Finally, there is the wireless and Ethernet printing which allows both PCs and phones to send documents to the printer through the network.

As with all printers nowadays, this unit comes with HP’s 4.3 inch color touch screen display. The printer uses this interface to interact with the users and removes all physical buttons from the design. This isn’t my first encounter with the HP interface and I was disappointed to see the screen to be identical to the last model I reviewed. As mentioned in other reviews, I find the interface to resemble something from 2010. You get an average touch screen experience, similar to those old touch screen smartphones, and an okay menu layout. Your home, back and help buttons are all capacitive on the screen, and further into the menus things are straightforward, however, when sliding between menus, menu objects can jump into place and isn’t as fluid as it should be. I just don’t find the OS to be that appealing to the eyes.

Moreover, HP has this applications section that means well, but scrolling through the list you discover cooking recipes, news outlets, crossword puzzles, talk shows, and games like Angry Birds. Really? Angry Birds on a printer? Is this applications section for business usage or gaming or getting the daily news?

Okay, so your users won’t actually be sitting there playing Angry Birds or reading the news on this 4.3in screen, but rather be downloading Angry Birds color books and drawing games to be printed. Either way, it serves no purpose on a business printer as with the other applications listed there.

The touch screen display means well, it really does, but it should be a modern flat icon layout and should offer five quick buttons: Current Jobs, USB/NFC/Wireless, Fax, Scan, and Copy; nothing more on the main menu screen. Something so easy that most business users wouldn’t have a problem with it. The rest can be thrown into an IT menu for Tech Support to work on. Things like wireless setup, clearing paper jams, configuring settings, seeing current toner and printer status information should all be hidden away for IT. I deal with end users every day at my work place and I can assure you, they don’t care how much toner is left in the printer or where the settings menu is; they just want it to work and print when they need it to. HP designers make very appealing designs, therefore, they need to take the user interface power away from their developers and give it to the creative team.

Finishing off the features section of the printer, this unit offers duplex printing and is quite fast in doing so. The internal laser printing head is accurate and HP recommends a monthly usage of 750 – 4000 pages to be sent to this machine. While I didn’t hit that 4000 per month mark, I did print my fair share of pages without problems thanks to its impressive calibration and laser technology


Printing quality of the M477fdw offers vivid colors with deep blacks, dark blues, and light greens. To show the quality, I took my Samsung Galaxy Note 4 with a 16MP camera with the HDR setting on and took pictures of an image from the M477fdw and my HP Photosmart C7280 home printer. With images at 2160p, I took two images. One inside with indoor lighting and the other outdoor with natural light at 1:30PM with solid clouds above. I used standard letter paper and the image size on the paper is 1024 x 576 and was grabbed from here .

The above image is indoors with lights directly above.

The above image is outdoors at 1:30PM on a cloudy day.

On the M477fdw, the image is rich with color and deeper as well. Others who I asked about which they enjoyed better chose the M477fdw image as well. The printer quality is excellent and I find it to be spot on when compared to other units in the past. Even after hundreds of documents being printed, it remained in perfect color every time. This is due to the 600 x 600 DPI or 38,400 x 600 DPI on enhanced mode.

The power button on the unit glows a nice white when the unit is on and then blinks every four seconds when idling. It is, however, very easily pressed and with multiple users, it can be accidently turned off.

Something that I took great interest in was the edgeless glass scanner surface on the M477fdw. When opening up the top surface to scan a document, HP left the glass surface without an edge or lip. This allows you to slide paper on and off with ease and offers a great stylish look.

Scanning a document completes quite quickly and accurately. The same goes for sending faxes. The process is straightforward and completed within seconds of hitting the on-screen buttons.

In terms of managing the printer for business usage, this printer is very well self-contained. I had zero paper jams and the toner lasted until the end of hundreds of sheets. These smaller personal printers for business usage are a great way to increase productivity as well as the quality of your business documents. Management through the settings was easy and I did find my way to the settings I needed with ease.

Something to take note of is the cost of the toner. Each original, non-high yield, cartridge reports a maximum page print of 2,300 pages. This printer accepts four colors: yellow, cyan, magenta, and black. With the standard color cartridges being $109.99 each and black at $84.99, you’re looking at a $414.96 replacement cost for a full toner replacement. These prices are from HP direct and you might be able to find them cheaper elsewhere, but regardless the toner can get expensive quickly.

My Final Thoughts

This multi-functional printer offers some great new designs and surpasses its M476 predecessor. At a friendly business price of $629.99 the HP M477fdw gets the stamp of approval from me. The printer’s incredible speed matched by its new toner design allows for an increase in productivity as well as overall quality. The user interface needs a bump in the right direction, but for now it’s useable and functional in getting the job done. Both small businesses and personal office users will not regret this purchase.

Buy it Now:

© 2016 Justin Vendette