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Team Manager, Microsoft Support
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33,547 Posts
Your unit usually is left in standby mode. Unplug it to completely shut it down. Any luck on restart? Hope you have good batteries in the remote.
 

·
Team Manager, Microsoft Support
Joined
·
33,547 Posts
If your cable or sattelite provider gave it to you, then ask for a replacement. Otherwise you can take it to a repair shop or buy a new one unless you're under an extended warranty.
 
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