Pop Ups!!

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Before proceeding any further, please create a new directory - C:\PROGRAM FILES\HIJACKTHIS\
Re-locate your HijackThis files to the new directory


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Download & immediately run - L2MFix.exe
Click "Install" to extract the contents to a newly created folder.

Close all other opened programs before running this tool

From within the newly created folder, locate & run L2mfix.bat
Select option #2 - Run Fix - by typing 2

Press any key to reboot your computer.
After the reboot, your Desktop and icons will appear, then disappear (this is normal). L2mfix will continue to scan your computer and when it's finished, you will be presented with a log. Save the contents of that log as I shall require you to post it in your next reply after completing the fix.

DO NOT RUN ANY OTHER FILES IN THE L2MFIX FOLDER UNLESS INSTRUCTED

If you receive an error - \system32\Autoexec.nt is not suitable for running MS-Dos applications, you will need to visit this website to download additional files.


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Please download these additional files/programs. Do not run them untill instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.

CleanUp! - Install.

WinPfind.zip

Ewido Security Suite

• Install Ewido Security Suite
• When installing, under "Additional Options" uncheck..
  • Install background guard
  • Install scan via context menu
• Double-click the icon on Desktop to launch Ewido

You will need to update Ewido to the latest definition files.

• On the left hand side of the main screen click update.
• Then click on Start Update.

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido
When you have finished updating, EXIT Ewido.


'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING


This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.

If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.


IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.


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Next, please reboot your computer in SafeMode by doing the following:

1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the first option, to run Windows in Safe Mode.


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Uninstall the following programs, if present, using Control Panel->Add/Remove Programs:

• Hyperlinker
  ViewPoint

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Click Start->Run - type SERVICES.MSC & then click on the OK button

1. Locate the service - Command Service (cmdService)
2. Double-click on it to open the Properties dialog.
   • Under the General tab, note down the name of "Service name". We shall need it later.
   • Stop the service by using the Stop button.
   • Change the Startup type to Disabled & then click on the OK button
3. Then start HiJackThis & go to Config>Misc.Tools...> Delete an NT service...
4. In the popup box that appears, type in "Service name" & then click on the OK button

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Run a scan with HiJackThis & select/tick the following & click "Fix checked" :

O2 - BHO: LinkTracker Class - {8B6DA27E-7F64-4694-8F8F-DC87AB8C6B22} - C:\WINDOWS\System32\qlink32.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {85D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin class) - http://secure2.comned.com/signuptem...login-devel.cab
O20 - Winlogon Notify: ModuleUsage - C:\WINDOWS\system32\oobcint.dll
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\RXJpYwAA\command.exe


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If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools>Folder Options> View tab.

• Tick - Show hidden files and folder
• Untick - Hide file extensions for known types
• Untick - Hide protected operating system files

Click Yes to confirm & then click OK

Locate and delete the following folders, if present:

• C:\Program Files\Viewpoint\
  C:\WINDOWS\RXJpYwAA\

Locate and delete the following files:

• C:\WINDOWS\System32\qlink32.dl
  C:\WINDOWS\System32\lmdv.bin
  C:\WINDOWS\System32\lmf32v.dll
  C:\WINDOWS\System32\PreUninstall.exe
  C:\WINDOWS\System32\uninst.exe
  C:\WINDOWS\System32\Uninst.log
  C:\WINDOWS\System32\HyperLinker3.exe

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Run Cleanup! using the following configuration:

1. Click Options...
2. Set the slider to Standard CleanUp!
3. Uncheck the following:

• Delete Newsgroup cache
  [*]Delete Newsgroup Subscriptions
  [*]Scan local drives for temporary files

4. Click OK
5. Press the CleanUp! button to start the program. Reboot/logoff when prompted.
* CleanUp! will not create any backups!!


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Run Ewido with it's updated definitions...it's important that all windows must be closed)

• Click Scanner
• Click Complete System Scan to begin scanning.
• Click OK when prompted to clean files

With the first file it prompts to clean, select the option:

• "Perform action on all infections"
• .Choose clean and click OK.

Once finished, click the Save report button & save the report to your desktop

** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.


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Double-click WinPFind.zip & extract the contents to a new folder at Drive C.

1. From within that folder, double click WinPFind.exe
2. Click Start Scan
3. Once the Scan is complete, it will create a report in a text file
4. Go to the WinPFind folder & locate WinPFind.txt
5. Post the results in your next reply!

** This program will scan large amounts of files on your computer for known patterns so please be patient while it works as it can take a while, upwards to 30 minutes or more.


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REBOOT TO NORMAL MODE


Perform an online scan with Internet Explorer with Panda ActiveScan

1. Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
2. Click Scan Now
3. Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls

Begin the scan by selecting My Computer

• If it finds any malware, it will offer you a report.
• Click on see report. Then click Save report

Post the contents of the report in your next reply

*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan


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Download Trend Micro™ Anti-Spyware (by clicking the "Scan and Clean your PC" button).

• Double-click the tmas-web-scan.exe icon
• It will say "Loading TrendMicro definitions".
• Click "Start Scan"

After it's done scanning, click "Scan Results"

• Make sure all items found have a check next to them, then click "Clean Threats Now".
• Click Exit.

Reboot your computer. I then need you to repeat the same procedure above again... using the TrendMicro tool. I need the log from the second scan/clean...NOT the first...as this will contain what’s left in the system.

In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.


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Extract the contents of TrackQoo.zip & double-click on TrackQoo1.vbs. Wait a few seconds and a notepad page will pop up, Copy & Paste those results in your next reply.
* If your Antivirus has Script Blocking, you will get a Pop Up Windows asking you what to do. Allow this Entire Script to Run, its harmless!

In your next post, please include fresh logs from:

• HiJackThis log
  [*] Online Scan
  [*] Ewido
  [*] WinPfind
  [*] L2Mfix's log

Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now