Tech Support Forum banner
Not open for further replies.
1 - 5 of 5 Posts

· Sr. Tech, TSF Team Emeritus Microsoft Support Staf
1,109 Posts
Hi striumph1 and welcome to TSF. We have a great department with experts on getting rid of viruses. Please follow the instructions below.

We recommend that you read this article…
"NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help"; follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the Virus/Trojan/Spyware Help section of the forum.
(Simply, click on the coloured links to be re-directed.)

Please ensure that you create a new thread in the Virus/Trojan/Spyware Help Forum; not back here in this one.

When carrying out The Malware Removal Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to the Virus/Trojan/Spyware Help Forum; where an Analyst will assist you with other workarounds.

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

After your system has been verified as clean, if your are still experiencing those problems come back here and we will assist you further.

· Registered
1 Posts
I got the same virus last week. I usually fix computers with viruses as a side job, but this one had me stumped! Anyway I solved it using Kaspersky Internet Security 2011 trial...

Windows 7 Ultimate 64-bit
3.0GHz Intel Core 2 Duo
ATI Radeon 4670 HD 1GDDR3

It would redirect my browser (both Google Chrome and IE8) to plomedia and a few other sites. And many times, it caused my computer to freeze with a blurred white screen and then restarts my computer. (to work around the issue, just right click on the links for webpages and open it in a new tab or window)

Malwarebytes, Super Anti-Spyware, Avira Free, and Microsoft Security Essentials didn't fix the problem.

I tried the trial version of ESET Smart Security 2011, and that didn't work.

Kaspersky Internet Security 2011 did the trick. It detected the rootkit. It was still kind of tricky to remove it, it wasn't a simple detect and remove solution. But in the end all you have to is go to your quarantine list and disinfect the file...

Detected: virus Rootkit.Win32.TDSS.mbr
Object: \Device\Harddisk0\DR0

After cleaning the file, I searched for random stuff on google and clicked directly on the link, and didn't receive any redirecting to other sites.

I hope this work for you, and also be aware that other anti-virus software may improve later on to deal with this problem.
1 - 5 of 5 Posts
Not open for further replies.