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Discussion Starter #1
this is my hijack log, i have cc cleaner and cannot get rid of two ares backup (i think that what they are ?) thanks for your time

Logfile of HijackThis v1.99.1
Scan saved at 10:47:13, on 04/09/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Microsoft Works\WksSb.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Colin\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.ntlhome.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by ntl:home
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {C3DEA25E-A515-4B65-8760-AEE03089F1CD} - (no file)
O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C42 Series" /O6 "USB001" /M "Stylus C42"
O4 - HKLM\..\Run: [WinInit] Win86.exe
O4 - HKLM\..\Run: [WinLogin] win32x.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKCU\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /A "C:\WINDOWS\system32\E_SBF.tmp"
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZS
O9 - Extra button: Popup Blocker - {0D555BC6-E331-48b3-A60E-AAC0DF79438A} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Popup Blocker - {0D555BC6-E331-48b3-A60E-AAC0DF79438A} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {AFC3FA82-AD07-45cd-8B57-983435B9899E} - (no file)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.ntlhome.com
O16 - DPF: Yahoo! Go Fish - http://download.games.yahoo.com/games/clients/y/zt3_x.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab30149.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (IPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab30149.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by15fd.bay15.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1096034372800
O16 - DPF: {76FACBCF-8EF8-11D4-8A2C-005004425934} (CDToolCtrl Class) - http://www.aol.co.uk/try/web_reg/aolcdt171.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab28177.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v5.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by104fd.bay104.hotmail.msn.com/activex/HMAtchmt.ocx
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab28177.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: Sygate Personal Firewall Pro (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe
 

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Hi there and welcome to TSF.

I am currently reviewing your log. Please note that this is under the supervision of an expert analyst, and I will be back with a fix for your problem a.s.a.p

Please be patient with me during this time.

We also suggest that you Subscribe to this thread to be notified of fixes as soon as they are posted by our Team. You can do this simply by clicking the "Thread Tools" button located in the original thread line and selecting "Subscribe to this Thread".


regards
alba
 

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Hello bergamot welcome to TSF

Before we start on the fix, Could you please explain what you mean by this
i have cc cleaner and cannot get rid of two ares backup (i think that what they are ?)
Also

BroadJump - I see you have BroadJump on your system. This is the newer name for BroadJump Foundation Client (BJCFD) from BroadJump.com, now Motive. The software collects information on your Internet activity and sends it to your ISP so that your ISP can serve you advertisements related to the type of sites you visit. I suggest that you carry out the fixes indicated below but I would approach your ISP as soon as possible and ask them how to remove it and why they installed it in the first place. Do not attempt to uninstall the program yourself.

======================================================

Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).


Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any)

R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - (no file)
O2 - BHO: (no name) - {C3DEA25E-A515-4B65-8760-AEE03089F1CD} - (no file)
O4 - HKLM\..\Run: [WinInit] Win86.exe
O4 - HKLM\..\Run: [WinLogin] win32x.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZS


Please remember to close all other windows, including browsers then click Fix checked.

Search for & delete ... using Start> Search... the following file(s), if present:

* Win86.exe
win32x.exe


= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =

Download Trend Micro™ Anti-Spyware (by clicking the "Scan and Clean your PC" button).
  • Double-click the tmas-web-scan.exe icon
  • It will say "Loading TrendMicro definitions".
  • Click "Start Scan"
After it's done scanning, click "Scan Results"
  • Make sure all items found have a check next to them, then click "Clean Threats Now".
  • Click Exit.
Reboot your computer. I then need you to repeat the same procedure above again... using the TrendMicro tool. I need the log from the second scan/clean...NOT the first...as this will contain what’s left in the system.

In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.


Please post a fresh
Hijack This log,
Antispyware log

so that we can check if your system is clean.


regards

alba
 

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Discussion Starter #4
new hijack scan

thanks for your time
the problem im having with the ares missing shortcut reference
when i scan for issues with cc cleaner it cannot delete the ares shortcut.
hope that makes more sense.

i have followed your instructions with the hijack scan and here is the new scan log Logfile of HijackThis v1.99.1
Scan saved at 18:17:26, on 04/09/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Microsoft Works\WksSb.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
C:\Documents and Settings\Colin\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.ntlhome.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by ntl:home
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C42 Series" /O6 "USB001" /M "Stylus C42"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKCU\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /A "C:\WINDOWS\system32\E_SBF.tmp"
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O9 - Extra button: Popup Blocker - {0D555BC6-E331-48b3-A60E-AAC0DF79438A} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Popup Blocker - {0D555BC6-E331-48b3-A60E-AAC0DF79438A} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {AFC3FA82-AD07-45cd-8B57-983435B9899E} - (no file)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.ntlhome.com
O16 - DPF: Yahoo! Go Fish - http://download.games.yahoo.com/games/clients/y/zt3_x.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab30149.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (IPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab30149.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by15fd.bay15.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1096034372800
O16 - DPF: {76FACBCF-8EF8-11D4-8A2C-005004425934} (CDToolCtrl Class) - http://www.aol.co.uk/try/web_reg/aolcdt171.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab28177.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v5.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by104fd.bay104.hotmail.msn.com/activex/HMAtchmt.ocx
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab28177.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: Sygate Personal Firewall Pro (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe

the broad jump foundation client is a separate program can i just uninstall it
thanks again :sayyes:
 

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Hi bergamot

Please don't try to uninstall broadjump by your self. One of the problems with broadjump is that when you try to remove it you may lose your Internet connection. Please call the support line for your Internet service provider, ask them for removal instructions, tell that you have no wish to have it on your PC.

Where is the shortcut to ares?

Also please provide the antispyware log I asked you for, I cant clean your pc of infection until I get it as well as the HJT log. :smile:

kind regards

alba :grin:
 

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Discussion Starter #6 (Edited)
hi again i cannot get a log from spyware as there is nothing on the comp now

i cannot fine the short cut to ares it is saying on the cleaner that its there but i cannot find it on the system ?? :rolleyes:
thanks :sayyes:
 

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Hi beramot,

your log looks clean but I want to make sure,

Please carry out the following instructions.


Download Lavasoft's Ad-Aware & it's recently updated plug-in - VX2 Cleaner

Install both using the default options & then update Ad-Aware with the latest definitions.
Click on Add-ons in the lefthand column & select - VX2 Cleaner V2.0
Click Run Tool >> "OK"
If something is found, click "Clean" as in the directions given.
Click "Close", and exit Ad-Aware.


Open Ad-aware and close ALL other windows.
  • Click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
    • In the [General] window make sure the following are selected in green:
      • Under [Safety]:
        • Automatically save log-file
      • Automatically quarantine objects prior to removal
      • Safe Mode (always request confirmation)
    • Under [Definitions]:
      • Prompt to update outdated definitions - set the number of days = 7
  • Click on the [Scanning] button on the left and select in green:
    • Under [Driver, Folders & Files]:
      • Scan Within Archives
    • Under [Select drives & folders to scan]:
      • choose all hard drives
    • Under [Memory & Registry]: all green
      • Scan Active Processes
      • Scan Registry
      • Deep Scan Registry
      • Scan my IE favorites for banned URL’s
      • Scan my Hosts file
  • Click on the [Advanced] button on the left and select in green:
    • Under [Shell Integration]:
      • Move deleted files to recycle bin
    • Under [Logfile Detail Level]: all green
      • include addtional object information
      • DeSelect - include negligible objects information
      • include environment information
    • Under [Alternate Data Streams]:
      • Don't log streams smaller than 0 bytes
      • Don't log ADS with the following names: CA_INOCULATEIT
  • Click the [Tweak] button and select in green:
    • Under [Scanning Engine]:
      • Unload recognized processes during scanning
      • Scan registry for all users instead of current user only
    • Under [Cleaning Engine]:
      • Let Windows remove files in use at next reboot
    • Under [Log Files]:
      • Include basic Ad-aware SE settings in logfile
      • Include additional Ad-aware SE settings in logfile
      • Please DeSelect: Include Module list in logfile
  • Click on [Proceed] to save the settings.
  • Click [Start]
  • Choose [Perform Full System Scan]
  • DeSelect "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
  • Click [Next] and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
  • If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
  • Right-click on the list and choose Select All
  • Click the [Next] button to finish removing the items that were found
Perform an online scan with Internet Explorer with Panda ActiveScan
  1. Click [Scan your PC] & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
  2. Click [Scan Now]
  3. Enter your e-mail address & click [Scan Now] ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting My Computer
  • If it finds any malware, it will offer you a report.
  • Click on see report. Then click Save report
Post the contents of the report in your next reply

*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan


Please post a fresh
Hijack This log,
Panda scan report

so that we can check if your system is clean.



warm regards

alba
 

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Discussion Starter #8
hi i followed your instructions
this is the panda log
Incident Status Location

Adware:Adware/FunWeb No disinfected C:\Windows\SYSTEM32\f3PSSavr.scr
Adware:adware/superspider No disinfected C:\Windows\SYSTEM32\services
Adware:Adware/FunWeb No disinfected C:\System Volume Information\_restore{13FC4104-3680-4759-BA3B-982E

thanks :grin:
 

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Hi bergamot

You'll be relived to read that were are nearly finished a couple of removals then post the logs to confirm a clean system.

here we go.

Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any)

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O9 - Extra button: (no name) - {AFC3FA82-AD07-45cd-8B57-983435B9899E} - (no file)



Please remember to close all other windows, including browsers then click Fix checked.

Locate and delete the following folder(s), if present:

* C:\Windows\SYSTEM32\services


Locate and delete the following file(s), if present:

* C:\Windows\SYSTEM32\f3PSSavr.scr


Please do a fresh Panda scan and save a new HJT log (remember to delete the old HJT log before you save the new one)


REBOOT TO NORMAL MODE
Please post a fresh
Hijack This log,
Pandascan report

so that we can check if your system is clean.


Kind regards

alba :smile:
 
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