[Ried]

We prefer a more comprehensive set of logs to assist in detecting any malware that may be present. As noted in Step1...

It is appreciated that the level of infection may not allow you to complete all these steps. Therefore, if for some reason you cannot perform one of the steps, move on to the next step and advise the Analyst accordingly when you post the requested logs.

Be sure to reach Step 5 and you shall have the proper set of logs. Please post them in your next reply.


Kindly refer to the Posting Rules found in Step 5 of our sticky topic Important - Please Read This Before Posting for Malware Removal Help

Posting Rules

2. Please be considerate of the fact that the people helping you are not being paid for this, and in fact usually have a job, and have a limited amount of time to help, and can only do so much. If no one has replied to your thread within 72hrs after you posted it, please reply in your thread with the word BUMP. to move it forward.

DO NOT Bump the thread unless 72 hours has passed. We work from oldest to newest posts... so your wait will be longer if you bump it forward before the 72 hours is up.

This forum is extremely busy. One of the Analysts will get to your log as soon as possible.