[Chevron Atlanti]

Hi Everyone,:wave:

I just wanted to ask, I don't know why but as soon as I use Firefox for some reason, I keep on getting these annoying contextual ads popping up, and my virus definition for Symantec and also Spybot remain up to date, but it still can't seem to find a virus or Spyware, Malware problem on my computer and I don't know how to get rid of them and then after I try to quit them Firefox crashes, now I've tried re-installing firefox but that doesn't seem to work and I have the latest version of Firefox, plus I have 2 anti-virus softwares AVG Anti Virus and Symantec, now Just to let everyone know my computer did get attacked by a Trojan because my friend had it in his USB Drive but it took quite a while for Symantec to get rid of the virus, and at first it struggled to find the virus but then after several attempts it found the virus and got rid of it but one of the files did get corrupted so i had to guarantee it and delete it.


This is my HJ Report log, please help, this would be greatly be appreciate

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:12:04 PM, on 20/11/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\OEM02Mon.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\KADxMain.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE

Chevron Atlantis

 

[amateur]

Hello and welcome to TSF.

plus I have 2 anti-virus softwares AVG Anti Virus and Symantec,

Multiple antivirus programs can bog down your system, interfere with each other, and may even cause crashes. Please choose one and uninstall the other one via Add or Remove Programs in Control Panel.

Once you've done that, please post the logs requested in our pre-posting process outlined below:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Please note that the forum is very busy and if I don't hear from you in three days this thread will be closed.

 

[Chevron Atlanti]

Hi Thanks for the advice Will get back to you

So is there anything wrong with my HJ log file

 

[amateur]

Hi,

Your HijackThis log is incomplete. Even if it were complete, we would still need the logs requested in the above link.

 

[Chevron Atlanti]

Hi,

Your HijackThis log is incomplete. Even if it were complete, we would still need the logs requested in the above link.

THanks I will get back to you, been busy lately.

 

[amateur]

THanks I will get back to you, been busy lately.

No problem. So have I. :sigh:

 

[amateur]

Hi,

Are you still with us? I usually close the thread if I don't receive a reply in three days.

 

[amateur]

Due to lack of response, this topic will now be closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:

http://www.techsupportforum.com/sec...read-before-posting-malware-removal-help.html