Hello IhateSpyware, and welcome to TSF
Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools,
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Please read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding.
Please ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this
webpage would not be available when you're carrying out the fix.
IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.
----------------------------------------
The fixes we will use are specific to your problems and should only be used for this issue on this machine.
Please only use this topic to reply to. Do not start another thread.
If any other issues arise let me know.
The process is not instant. Please continue to review my answers until I tell you your machine is clear.
Absence of symptoms does not mean that everything is clear. So lets do this to the end!
Please make every effort to reply to my posts in a timely manner. Malware breeds malware and the longer an infection remains on a system, the more
likely additional infections will result.
----------------------------------------
There's nothing much showing in your log. We'll do a general cleaning and see if anything is hiding.
----------------------------------------
DOWNLOADS
CLEANUP! version 4.52 – TEMP FILE CLEANING
Please download Cleanup! and install it. You will use this later.
Alternative link Cleanup Alt
*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does not make backups.
AVG Anti-Spyware 7.5
I see you have Ewido anti-spyware 4.0 installed. Ewido has recently been purchased by Grisoft, makers of AVG Antivirus, and the program is now
known as AVG Anti-Spyware. It is essentially the same program with a new paintjob; Ewido currently can still be updated to the newest definitions,
but this support will likely not last forever. I recommend you uninstall Ewido 4.0, restart your system, then download and install AVG Anti-Spyware.
Update it's definitions as directed below, and run a scan where I have it placed in this fix.
Please download AVG Anti Spyware
Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"
![]()
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SAFE MODE RE-BOOT
Please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Use the up arrow key to highlight Safe Mode and press Enter.
5) Login with your usual account. Make sure to close any open browsers.
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FIXES AND DELETIONS
Open HijackThis and click on 'Do a System Scan Only'. Check the following entries (If they still exist, make sure you do not miss any)
O4 - HKLM\..\Run: [Optimum Online] C:\Program Files\Optimum Online\Netsurf.exe -tray
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.popcap.com/games/popcaploader_v6.cab
O18 - Protocol: bw+0 - {3698B136-016A-4B7C-AC02-6B3FF7106D87} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
NOTE: O18 - Protocol: bw+0 entries - Delete all except for the FIRST one. Leave the First one intact
Please remember to close all other windows, including browsers then click Fix checked.
----------------------------------------
UNHIDE HIDDEN FILES
Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Also make sure there is no checkmark beside Hide file extensions for known file types
* Click Yes to confirm and then click OK.
----------------------------------------
Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.
C:\Program Files\Optimum Online\Netsurf.exe>>>Displays advertising popups and collects information about user activity.
----------------------------------------
RUNNING SCANNERS
Cleanup
Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):
Press the CleanUp! button to start the program and DO NOT reboot when prompted.
AVG Anti-Spyware 7.5
When done, click the Save Scan Report button. (4) then click Save Report As and save it to your desktop.
IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
Note: DO NOT USE the computer while AVG A/S is scanning. If Explorer or the Control Panel are opened some malware types will
reinfect your system or will not be cleaned properly.
----------------------------------------
SYSTEM RE-BOOT
Reboot into Normal Mode.
----------------------------------------
ON-LINE SCANS
Perform an online scan with Internet Explorer with Panda ActiveScan
Begin the scan by selecting
![]()
* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan
----------------------------------------
FOLLOW-UP
Please return and post these items in the order listed:
AVG A/S
Panda scan
A new HJT log run in Normal Mode
Please note: In order to properly see what is on your system, all HJT logs must be run in the normal mode
Please let me know how your system is behaving.
Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools,
then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.
Please read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding.
Please ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this
webpage would not be available when you're carrying out the fix.
IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.
----------------------------------------
The fixes we will use are specific to your problems and should only be used for this issue on this machine.
Please only use this topic to reply to. Do not start another thread.
If any other issues arise let me know.
The process is not instant. Please continue to review my answers until I tell you your machine is clear.
Absence of symptoms does not mean that everything is clear. So lets do this to the end!
Please make every effort to reply to my posts in a timely manner. Malware breeds malware and the longer an infection remains on a system, the more
likely additional infections will result.
----------------------------------------
There's nothing much showing in your log. We'll do a general cleaning and see if anything is hiding.
----------------------------------------
DOWNLOADS
CLEANUP! version 4.52 – TEMP FILE CLEANING
Please download Cleanup! and install it. You will use this later.
Alternative link Cleanup Alt
*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does not make backups.
AVG Anti-Spyware 7.5
I see you have Ewido anti-spyware 4.0 installed. Ewido has recently been purchased by Grisoft, makers of AVG Antivirus, and the program is now
known as AVG Anti-Spyware. It is essentially the same program with a new paintjob; Ewido currently can still be updated to the newest definitions,
but this support will likely not last forever. I recommend you uninstall Ewido 4.0, restart your system, then download and install AVG Anti-Spyware.
Update it's definitions as directed below, and run a scan where I have it placed in this fix.
Please download AVG Anti Spyware
Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"
- Install AVG Anti-Spyware 7.5.
- Double-click the icon on Desktop to launch AVG A-S 7.5
- On the top of the main screen click Shield
- Click the word active to change it to inactive
- On the top of the main screen click Update.
- Then click on Start Update. The update will start and a progress bar will show the updates being installed.
- I also recommend changing the "Update interval" to something more reasonable like 12 hours.
----------------------------------------
SAFE MODE RE-BOOT
Please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Use the up arrow key to highlight Safe Mode and press Enter.
5) Login with your usual account. Make sure to close any open browsers.
----------------------------------------
FIXES AND DELETIONS
Open HijackThis and click on 'Do a System Scan Only'. Check the following entries (If they still exist, make sure you do not miss any)
O4 - HKLM\..\Run: [Optimum Online] C:\Program Files\Optimum Online\Netsurf.exe -tray
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.popcap.com/games/popcaploader_v6.cab
O18 - Protocol: bw+0 - {3698B136-016A-4B7C-AC02-6B3FF7106D87} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
NOTE: O18 - Protocol: bw+0 entries - Delete all except for the FIRST one. Leave the First one intact
Please remember to close all other windows, including browsers then click Fix checked.
----------------------------------------
UNHIDE HIDDEN FILES
Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Also make sure there is no checkmark beside Hide file extensions for known file types
* Click Yes to confirm and then click OK.
----------------------------------------
Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.
C:\Program Files\Optimum Online\Netsurf.exe>>>Displays advertising popups and collects information about user activity.
----------------------------------------
RUNNING SCANNERS
Cleanup
Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):
- Empty Recycle Bins
- Delete Cookies
- Delete Prefetch files (if present)
- Cleanup! All Users
- Click on the Temporary Files tab and uncheck the box for Scan drives for files matching if it’s checked.
Press the CleanUp! button to start the program and DO NOT reboot when prompted.
AVG Anti-Spyware 7.5
- Run AVG A-s with it's updated definitions: (...it's important that all windows must be closed)
This scan can take quite a while to run, so be prepared. - Click Scanner
- Click on the Scan tab
- Click Complete System Scan to begin scanning.
![]()
- When the scan is complete click Recommended Action and change it to Quarantine (1),
- If not click Recommended Action and choose Quarantine from the popup menu. (2)
- At the bottom of the window click on the Apply all Actions button. (3)
When done, click the Save Scan Report button. (4) then click Save Report As and save it to your desktop.
IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
Note: DO NOT USE the computer while AVG A/S is scanning. If Explorer or the Control Panel are opened some malware types will
reinfect your system or will not be cleaned properly.
----------------------------------------
SYSTEM RE-BOOT
Reboot into Normal Mode.
----------------------------------------
ON-LINE SCANS
Perform an online scan with Internet Explorer with Panda ActiveScan
- Click on
located at the bottom of the page.
![]()
- A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
- Enter your e-mail address, country, and state & click "Free Online Scan" * The download of the 8 MB Panda's ActiveX control will take place *
Begin the scan by selecting
- If it finds any malware, it will offer you a report.
- Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
- Click on
then click
![]()
![]()
* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan
----------------------------------------
FOLLOW-UP
Please return and post these items in the order listed:
AVG A/S
Panda scan
A new HJT log run in Normal Mode
Please note: In order to properly see what is on your system, all HJT logs must be run in the normal mode
Please let me know how your system is behaving.
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