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Discussion Starter · #1 ·
Okay so im attempting to clean up my parents PC.

Here are the symptoms:
- multiple copies of programs and sortcuts
- unable to execute "msconfig" from run
- pc running very slow or sluggish, takes forever to open firefox
- some installed software does not show up on the add/ remove programs list
- seems that each day you use the pc it gets worse

I left for college about 11 months ago and the family pc was completely fine, then i stop by to visit and they asked me to take a look and its like a totally different pc. They are running WinXP. I appreciate the help in advance and hope you guys can get this straight. thank you.

here is the DDS log:

DDS (Ver_11-03-05.01) - NTFSx86
Run by HP_Administrator at 10:52:54.48 on Thu 03/10/2011
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.894.596 [GMT -8:00]
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Documents and Settings\HP_Administrator\Desktop\dds.scr
============== Pseudo HJT Report ===============
uStart Page = hxxp://
uSearch Page = hxxp://
uSearch Bar = hxxp://
uDefault_Page_URL = hxxp://
uDefault_Search_URL = hxxp://
mDefault_Page_URL = hxxp://
mDefault_Search_URL = hxxp://
mSearch Page = hxxp://
mStart Page = hxxp://
mSearch Bar = hxxp://
uSearchURL,(Default) = hxxp://
mSearchAssistant = hxxp://
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: CNavExtBho Class: {bdf3e430-b101-42ad-a544-fadc6b084872} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\program files\hp\digital imaging\bin\HPDTLK02.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [SSC_UserPrompt] c:\program files\common files\symantec shared\security center\UsrPrmpt.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [IS CfgWiz] c:\program files\norton internet security\cfgwiz.exe /GUID {257BBC47-1B26-432e-9F84-188603799DD3} /MODE CfgWiz /CMDLINE "REBOOT"
mRun: [URLLSTCK.exe] c:\program files\norton internet security\UrlLstCk.exe
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\americ~1.lnk - c:\program files\america online 9.0\aoltray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\309731\program\Updates from HP.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0\bin\npjpi150.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://
Notify: AtiExtEvent - Ati2evxx.dll
============= SERVICES / DRIVERS ===============
R2 SAVRTPEL;SAVRTPEL;c:\program files\norton internet security\norton antivirus\Savrtpel.sys [2004-7-23 49808]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20050309.032\NAVENG.Sys [2005-5-26 73728]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20050309.032\NavEx15.Sys [2005-5-26 631040]
R3 SAVRT;SAVRT;c:\program files\norton internet security\norton antivirus\savrt.sys [2004-7-23 335504]
=============== Created Last 30 ================
2011-03-08 15:12:15 -------- d-----w- c:\docume~1\hp_adm~1\applic~1\IObit
2011-03-03 10:33:47 -------- d-----w- c:\windows\system32\CatRoot_bak
2011-03-03 09:35:02 -------- d-sh--r- C:\cmdcons
2011-03-02 11:05:18 -------- d-----w- c:\windows\system32\PreInstall
2011-03-01 04:26:29 90112 ----a-w- c:\windows\system32\ps2.EXE
2011-03-01 04:06:37 -------- d-----w- c:\windows\system32\SoftwareDistribution
2011-03-01 02:59:09 -------- d-sh--r- c:\windows\system32\dllcache
2011-03-01 00:49:22 -------- d-----w- C:\0f86e2c3a62a570200f8c37af93ecbfc
2011-02-21 13:40:56 -------- d-----w- c:\program files\common files\Software Update Utility
==================== Find3M ====================
============= FINISH: 10:57:54.54 ===============


2,656 Posts
Hello, Welcome to TSF.
I'm nasdaq and will be helping you.

You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.

Please do not install or uninstall any programs, or run any other scanners or software, unless I specifically ask you to do so. Also please copy and paste logs into the thread, rather than add them as attachments.

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Do not mouse click ComboFix's window while it's running. That may cause it to stall

For AVG antivirus and anti-spyware security software users only.
Due to recent changes in AVG and how it interacts with CF, AVG must be uninstalled to run ComboFix. You will get a message from CF stating such.

If AVG will not uninstall, it is first recommended to uninstall it with this AppRemover by Opswat. The AVG uninstaller can be downloaded from here > AppRemover.exe Go to their homepage and you will see they have support for removal of other AV's as well AVG appremover tool.

Please post also the results of this Security Scan.

Please run this security check for my review.

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
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