I am trying to assist a friend who lives in France to fix an Outlook 2010 problem. As you will see from the attachment there are a lot of files in the inbox and so Outlook complains when sending/receiving emails and asks the user to delete some of the files. However, when I highlight and try to delete the files all I get is a warning that the message store has reached its maximum capacity and will not allow any files to be deleted. I would be grateful for any assistance to overcome this problem without losing all the files in the inbox.
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