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hello Mom, welcome to Tech Support Forums !!!
what is the actual error message that you receive and does it have a number associated with it ?
Hotmail is actually web based and they are little finicky about people not going to their website to check their mail. Call it manipulation or whatever...LOL. the username is usually [email protected] because thats what you have to put on the website. Did you try to copy off the account that work ?
please let us know.

hope you enjoy your stay...if you stick around, you're gonna have fun :winkgrin:
 

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Jaimie , thanks for posting back.
for some reason, hotmails server (Server: http://services.msn.com/svcs/hotmail/httpmail.asp) is bouncing your request to login. This message usually pops up when you're trying to pass your authentication info through ISA server (internet security & authentication). If ISA server is not configured to pass your info through, you will get an error. Are you trying to use proxy server by any chance ? You can check this in Internet Explorer by going into:
Tools -> internet options-> connections -> LAN settings, look for a box called use proxy server. If there is a checkmark there, take it out.

do you have any kind of firewall installed by any chance ?
 
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