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Discussion Starter · #1 · (Edited)
I keep suffering intermitant internet outages.. the lights on the modem
go out along with my interent for period from hours to minutes..already on and off today many times..I had to give up and watch a movie earlier it was out for hours.

problem is the tech people keep pretending they dont know it or dont know how to track it.

they could ping customers on a regular basis and KNOW how often and what time it was out. why do they pretend to be so DUMB?

now they must BARGE into my house and ONLY if i'm lucky enought to have them here at the same time of the outage will they DO ANYTHING, i've been thru it before..

I had to SCREAM at supervisor after calling 10-15 time after the replaced my

modem
inside coax and splitter
outside coax to the pole on another day

they STILL kept insisting on coming INSIDE and i said BULL i'm putting up with this crap and refused to allow them in so they kept snubbing me.

after thet snubbed half a dozen time I started CUSSING them andf they
would hang up...finally I cussed a spupervisor an she escalated my problem to specialists that found my amplifier was out of adjustment on the pole.

I was right all along but they dont listen
i know theres people all over getting jerked like this.

why dont they ALREADY know my internet was out? seems lik it would be very easy to track if they would only make the effort.
 

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Discussion Starter · #3 · (Edited)
that thing says everything is green...
but my internet is going in and out i dont understend why you're sending me there if its obviously wrong.
 

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You draw more flies with honey than vinegar. Most tech support locations have a standing policy that if a customer calls and starts using profanity, they simply hang up and report it to their supervisor. Your description of how you handled the problem is almost guaranteed to make it take the maximum time to resolve.
 
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