[Suzhou]

Hi

I'm staying with a friend and I can only get my laptop to connect to google and some other random pages when I'm using her Internet. My kindle and iPhone connect fine as does her mac. I have an Acer aspire 5920 using vista.
I've spoken to time warner, Microsoft and netgear who have all been useless and tried to charge me a small fortune to solve the issue which I gather from my research is something to do with weps and being locked out of the network, all help is gratefully received, thanks

 

[loda117]

Hi and Welcome to TSF

Let me get something straight .. you can connect to her wireless network fine?
Have you tried connecting using the cable to see if you are able to surf web freely?

What Browser are you using?

 

[Suzhou]

I've tried ie, firefox, safari and google chrome all the same. She says she doesn't have a cable and never gotone with the router

 

[Suzhou]

Oh and yeh I can connect to her wireless network fine, her boyfriends laptop has the same problem and it uses vista

 

[loda117]

ok
press "windows key + R" at the same time type "CMD"
press enter
a DOS windows open up
Type in "Ipconfig /all"
post the results here

What kind of router is it?

 

[Suzhou]

Netgear cg814wg v2

Alot of stuff comes up is there anything specific or all?

 

[Suzhou]

Sorry had to work out a way of getting the info through the phone C:\Users\Suzie>"ipconfig/all"
The system cannot find the path specified.

C:\Users\Suzie>ipconfig/all

Windows IP Configuration

**Host Name . . . . . . . . . . . . : Suzie-PC
**Primary Dns Suffix *. . . . . . . :
**Node Type . . . . . . . . . . . . : Hybrid
**IP Routing Enabled. . . . . . . . : No
**WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

**Connection-specific DNS Suffix *. :
**Description . . . . . . . . . . . : Intel(R) P
nection
**Physical Address. . . . . . . . . : 00-1F-3C-1
**DHCP Enabled. . . . . . . . . . . : Yes
**Autoconfiguration Enabled . . . . : Yes
**Link-local IPv6 Address . . . . . : fe80::a537
**IPv4 Address. . . . . . . . . . . : 192.168.0.
**Subnet Mask . . . . . . . . . . . : 255.255.25
**Lease Obtained. . . . . . . . . . : 18 January
**Lease Expires . . . . . . . . . . : 18 January
**Default Gateway . . . . . . . . . : 192.168.0.
**DHCP Server . . . . . . . . . . . : 192.168.0.
**DHCPv6 IAID . . . . . . . . . . . : 201333623
**DNS Servers . . . . . . . . . . . : 208.67.222
**************************************208.67.220
**NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

**Connection-specific DNS Suffix *. :
**Description . . . . . . . . . . . : isatap.{90
3BB}
**Physical Address. . . . . . . . . : 00-00-00-0
**DHCP Enabled. . . . . . . . . . . : No
**Autoconfiguration Enabled . . . . : Yes
**Link-local IPv6 Address . . . . . : fe80::5efe
**Default Gateway . . . . . . . . . :
**DNS Servers . . . . . . . . . . . : 208.67.222
**************************************208.67.220
**NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

**Connection-specific DNS Suffix *. :
**Description . . . . . . . . . . . : Teredo Tun
**Physical Address. . . . . . . . . : 02-00-54-5
**DHCP Enabled. . . . . . . . . . . : No
**Autoconfiguration Enabled . . . . : Yes
**IPv6 Address. . . . . . . . . . . : 2001:0:413
erred)
**Link-local IPv6 Address . . . . . : fe80::1043
**Default Gateway . . . . . . . . . : ::
**NetBIOS over Tcpip. . . . . . . . : Disabled

 

[loda117]

the command was "ipconfig /all" space between config and /

ok
open up the browser any browser will do
Clear out everything from the address bar even www and http://
just type in 192.168.0 (you did not post the last digit)
so type in 192.168.0.1 and hit enter
it will ask you for the user name and password
ask your friend for that information or if its default then refer to the manual for your router

also if you can provide the make and model of the router we can go from there

 

[Suzhou]

Netgear cg814wg v2


Ok I've done that