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Discussion Starter · #1 ·
Infuriating BSOD!

Hi guys, I've been suffering very frequently from the same BSOD, over and over. I attached the info, but I've never done anything like the system health monitor before, so I'm not sure if it would help you guys to know that the BSOD doesn't say much, just points to 0x0000001E, 0x0000000000000, 0x000000000000, 0x00000000000000

Give or take a few zeros.

· OS - Windows 7 64 bit, originally had 32 bit Vista Pro.
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail.
· Age of system (hardware): Not sure, I built this PC about 3-4 years ago.
· Age of OS installation - have you re-installed the OS? 2009, and no, I have not

· CPU
· Video Card NVIDIA GeForce GTS 250
· MotherBoard Asus P5N-E SLI
· Power Supply Thermaltake Purepower 500 ATX 12v

Please help! It seems to happen most often when I'm browsing the web (using Firefox). Sometimes just opening a new tab will set it off, othertimes it'll be more well behaved until I try viewing video on the web.
 

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TSF Team Emeritus, Microsoft MVP
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7,483 Posts
Re: Infuriating BSOD!

Go to Device Manager and Uninstall all Teredo devices in the Network Adapters section.
Reboot and they'll reinstall themselves if they're needed (but in most cases they aren't needed - so they won't reinstall).

Next, install the drivers for your ViewQuest Technologies CS330 Webcam.
While you're at it, update all of the drivers for your system - then visit Windows Update and select the Important Updates. Locate Service Pack 1 and install it.

There are no records of any system crashes in the uploaded files. Please do the following to see if there are any files that we can use:
Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . I recommend Windows Live SkyDrive - Welcome to Windows Live or another free, file-hosting service. Then post the link to it in your topic so that we can download it.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
 

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Discussion Starter · #3 ·
Re: Infuriating BSOD!

I waited for a few days to be absolutely sure, but after uninstalling the teredo and webcam (I didn't even know the software was still there!) and installing SP1, everything seems to be going smoothly!

Thanks, that was much easier than I hoped for! :grin:
 

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Discussion Starter · #5 ·
This time, the BSOD says "APC index mismatch". I've got no clue what that means, hoping someone here does.

When the BSOD occurred, I was trying to open a youtube link in a new tab in Firefox. Dunno if that helps.

· OS - Windows 7 64 bit SP1, originally had 32 bit Vista Pro.
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail.
· Age of system (hardware): Not sure, I built this PC about 3-4 years ago.
· Age of OS installation - have you re-installed the OS? 2009, and no, I have not

· CPU
· Video Card NVIDIA GeForce GTS 250
· MotherBoard Asus P5N-E SLI
· Power Supply Thermaltake Purepower 500 ATX 12v
 

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Please do not start a new thread every time you get a BSOD. It makes it hard to diagnose your problems.

There are no minidumps in the report you uploaded. I also looked through your event log and it doesn't ever say your computers restarted from a bugcheck.

Make sure you have minidumps enabled.
Set MiniDump

And also I believe your CD rom is bad because there are tons and tons of these errors in your event log
Code:
The device, \Device\CdRom0, has a bad block.
 
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