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Moderator; Hardware
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What exactly are you asking? From what you posted, the techs thought updating/upgrading/repairing the printer would solve the problem. However, it would appear that it didn't solve the problem. So it would appear to be an issue they cannot fix. If you don't trust them, get the printer back and take it somewhere else (Oki certified repair center) for a second opinion.
 

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Moderator; Hardware
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We don't really have enough information. "Update" could refer to firmware (which is basically the software the operates the printer) or hardware.
 
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