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About six months ago, an icon began to appear in my system tray. It causes both Internet Explorer and Outlook to freeze. Here is the icon:
(it is the one on the lower left that looks vaguely like the Network icon with a gold ball near it). When I click/hover nothing happens. It does not re-load at startup. I haven't noticed any particular pattern as to when it appears. Any help would be appreciated.

The Highjack This log is attached.

Alan Miller
 

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The Oddball Microsoftie
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Hello, alanbartonmille
Welcome to TSF

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)
Please give me some time to look over your computer's log(s).
Please take note of the following:
  • In the meantime, please refrain from making any changes to your computer.
  • Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :)
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Finally, please reply using the
    button in the lower left hand corner of your screen.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave, and if there is no contact for that amount of time I will have to assume you have "vanished" :wink:.
We need to run a Scan with DDS
  1. Please download DDS, and save it to your desktop, from one of the following mirrors:
  2. Disable any type of "Script Blockers" or "Script Protection" installed on your system.
  3. Double click
    on your desktop.
  4. If prompted by any script blocking tools, please allow any actions taken by DDS.
  5. When prompted to preform an Optional Scan, please select
  6. Two reports will open. Please reply with the generated reports:
    • DDS.txt <-- Copy and paste into your next post
    • Attach.txt <-- Attach to your next post
We need to scan for rootkits with GMER
  1. Please download gmer.zip and save to your desktop.
  2. Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.)
  3. When you have done this, disconnect from the Internet and close all running programs.
    Note: There is a small chance this application may crash your computer so save any work you have open.
  4. Double-click on Gmer.exe to start the program.
  5. Allow the gmer.sys driver to load if asked.
  6. If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
  7. Click on "Settings", then check the first five settings:
    • System Protection and Tracing
    • Processes
    • Save created processes to the log
    • Drivers
    • Save loaded drivers to the log
  8. You will be prompted to restart your computer. Please do so.
  9. Run Gmer again and click on the Rootkit tab.
  10. Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
  11. Make sure all other boxes on the right of the screen are checked, EXCEPT for "Show All".
    Important! Please do not select the "Show all" checkbox during the scan.
  12. Click on the "Scan" and wait for the scan to finish.
    • Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan.
  13. When completed, click on the Copy button and right-click on your Desktop, choose "New" > Text document. Once the file is created, open it and right-click again and choose Paste or Ctrl+V. Save the file as gmer.txt and copy the information in your next reply.
  14. Note: If you have any problems, try running GMER in Safe Mode
In your next reply, please include the following:
  • DDS.txt
  • Attach.txt
  • GMER's Log
Billy3
 

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