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Discussion Starter · #1 ·
Hello,
I have been troubleshooting this problem for some time and I think I have just about given up. I tried everything but if someone wants to try and tackle this headache I appreciate it.
I have a friends laptop that was downgraded from windows 7 to windows xp sp3. When I connect to a router wirelessly it connects but then about 5 mins in, it disconnects but if I goto the View Wireless Networks and click on my the SSID it says Disconnect at the bottom but where the SSID is it says Not Connected. I tried updating my drivers, uninstalling, reinstalling. Nothing. Sometimes it would really disconnect and I wouldnt be able to access the internet. So this is really frustrating as I dont know when I am connected or not connected until I try to access the internet.
It gets weirder though, when I brought it to another place it connected fine and did not disconnect at all. That place was using Cox cable internet and the place that wouldnt connect was a DSL line.
Any ideas?
I have an intel centrino advanced n-6200 agn for Network adapter along with a Marvell adapter. It only uses the Intel one though.
Thanks!!!!!!:smile:
 

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would you post the following ipconfig /all , all the ping tests and xirrus screen shot when its working and then repeat ALL the test when it disconnects

it could be a dns issue

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{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------


------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------

------------------------------------------------------------------------
{run Xirrus Wi-Fi Inspector} Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

Xirrus: The Leader in High Performance Wi-Fi - Advanced IT Wi-Fi Networking Tools
Direct link to the program is here Xirrus: The Leader in High Performance Wi-Fi - Advanced IT Wi-Fi Networking Tools
Then run and install the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here TSG Posting a Screenshot - TSG Library of Knowledge

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.
------------------------------------------------------------------------
 

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Discussion Starter · #3 ·
Hello here is the ipconfig /all
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\User>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : TIA1478
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Marvell Yukon 88E8059 PCI-E Gigabit
Ethernet Controller
Physical Address. . . . . . . . . : 54-42-49-0E-32-D0
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6200
AGN
Physical Address. . . . . . . . . : 00-23-14-5E-6E-B0
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.20
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : Saturday, March 12, 2011 4:13:49 PM
Lease Expires . . . . . . . . . . : Saturday, March 12, 2011 5:13:49 PM
C:\Documents and Settings\User>

See the thing is, it works fine at my house, but my friends house it disconnects
 

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See the thing is, it works fine at my house, but my friends house it disconnects
Oh - i thought it was the opposite
It gets weirder though, when I brought it to another place it connected fine and did not disconnect at all. That place was using Cox cable internet and the place that wouldnt connect was a DSL line.
so its going to be difficult to test unless you can do all the tests posted at your friends when working and when disconnects
 

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Discussion Starter · #6 · (Edited)
sorry forgot to add ping results
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\User>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=3ms TTL=255
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 3ms, Average = 1ms
C:\Documents and Settings\User>ping google.com
Pinging google.com [74.125.47.103] with 32 bytes of data:
Reply from 74.125.47.103: bytes=32 time=43ms TTL=50
Reply from 74.125.47.103: bytes=32 time=43ms TTL=50
Reply from 74.125.47.103: bytes=32 time=50ms TTL=50
Reply from 74.125.47.103: bytes=32 time=42ms TTL=50
Ping statistics for 74.125.47.103:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 50ms, Average = 44ms
C:\Documents and Settings\User>ping 209.183.226.152
Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=58ms TTL=44
Reply from 209.183.226.152: bytes=32 time=57ms TTL=44
Reply from 209.183.226.152: bytes=32 time=160ms TTL=44
Reply from 209.183.226.152: bytes=32 time=155ms TTL=44
Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 57ms, Maximum = 160ms, Average = 107ms
C:\Documents and Settings\User>

also its a bit hard to know when its disconnected as it will drop for a sec then reconnect..the thing is i do not know when it happens because there is always a red X on sys tray icon..only time i know is when browsing
 

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Hi digimp5,

From your wireless computer pls. install and run Xirrus Wi-Fi Inspector.
Click on the 'Show Networks' to display all wireless networks on the xirrus icon on your desktop of if you have one running in a corner. Tap the Printscreen key on your keyboard, open up Paint then choose Edit from the Menu and select Paste, then SAVE it. Upload and attached it here, click on Go Advanced and locate Manage Attachments Tab and attached the file.
 

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also its a bit hard to know when its disconnected as it will drop for a sec then reconnect..the thing is i do not know when it happens because there is always a red X on sys tray icon..only time i know is when browsing
Thats a very busy network environment
it could cause interference - you may want to keep running xirrus and see if the channels on the green signals - change at all, although you are on 6 and should be OK -

you may need to use the 5ghz range to avoid interference BUT this would mean a router and all adapters changed to work on that frequency and may not be practical

i'm a little confused as to which house it disconnects and which the results are for ... you need to be very clear when posting the results , so we do not make the wrong assumptions

so are all the results above from the location where you are having a disconnect problem
 

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Discussion Starter · #9 ·
Hello guys,
Thanks for all your help, but I gave it back to my friend as I gave up on it. It was just to strange for me to deal with. I have never seen a computer show Connect in the Wireless Network tab but actually be Connected.
If an admin can close this, Thanks.
Again, thanks for trying to help me out, I appreciate it etaf and 2xg! :)
 
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