Tech Support Forum banner
Status
Not open for further replies.
1 - 8 of 8 Posts

·
Registered
Joined
·
3 Posts
Discussion Starter · #1 ·
I recently bought Norton Internet Security and installed it. "When I ran the Live Update, I kept getting the error message, "LiveUpdate must update Symantec Redirector. Please install this update first, and run LiveUpdate Again". I looked up the error message on Symantec's support pages, and after readign about 25 pages, rebooting 100 times and 9 hours later, I have uninstalled and reinstalled numerous times, and followed every little detail that they said to do. Well, I'm still getting the same error message that I need to install the Symantec Redirector, but the problem is that Live Update DOES NOT List that update as one of the options! I've exhausted all the info in their knowledge base and I can't find anything else about it. Can anybody help me?

:dead:
 

·
Global Moderator
Joined
·
51,455 Posts
Send email to their tech support, that's what they're there for.
 

·
Registered
Joined
·
3 Posts
Discussion Starter · #3 ·
They have no email

Symantec has no tech support email. All they have is a knowledge base and a "virtual troubleshooter". But if these don't help you, they'd be glad to empty your wallet for real telephone support.!
 

·
Global Moderator
Joined
·
51,455 Posts
Re: They have no email

glowingnova said:
Symantec has no tech support email. All they have is a knowledge base and a "virtual troubleshooter". But if these don't help you, they'd be glad to empty your wallet for real telephone support.!
After you go through the knowledge base, there is an option to send an email. I've done this a number of times, so I know it's there. I suggest you look again, because it's there. :)
 

·
Registered
Joined
·
3 Posts
Discussion Starter · #6 ·
You're right.

Thank you, I used the tech sup. email and they directed me to a page that has a Symantec Redirector file that you can download. I did it and it's still not showing up in my list of available updates, so I'm still getting the same error message.
 

·
Global Moderator
Joined
·
51,455 Posts
Although this is a PITA, I'd go through the same process again, only point out that the last remedy didn't solve the problem. Sooner or later, they'll get the idea you aren't going away! :D
 
1 - 8 of 8 Posts
Status
Not open for further replies.
Top