[minisas02]

hello,
i was having problems with my laptop where it would start up and show me my desktop background but not the taskbar or any of my icons. so i did the recovery and it was working fine. well two days later it did the same thing and i could not figure out how to get it to show up so i did the recovery again. after this last time of doing the recovery it does not give me a standby mode anymore so everytime i am done using my laptop i have to shut it down otherwise it just keeps running. if anyone can help me it would be much appreciated.

thank you in advance

 

[MikenandezNST]

Please post all information related your laptop.

ie:make&model, OS, Service Packs, also whether your laptop power schemes are handled through the OS or some sort of power management utility that was bundled with the laptop.

 

[minisas02]

what is OS?

 

[MikenandezNST]

Operating system such as Win2K Win XP MAC OS x10.5 etc etc

 

[minisas02]

make: Emachines
i dont know the model
OS: Windows XP Home Edition
i dont believe i have any service packs, i didnt install any at least
and i do have the power schemes set to portable/laptop

 

[MikenandezNST]

Do you have any software other than what comes with Windows where you are able to set schemes as portable/laptop etc. etc. ?

 

[minisas02]

no, i dont know if this helps any but the last time i did the recovery, none of my microsoft software was installed this time (i.e. Word)

 

[MikenandezNST]

Model number seems to be important at this time.

Click start>all programs>accessories>system tools>system information and post a screen shot of the results.

 

[minisas02]

it didnt let me post a screenshot because i dont have ms word but here is what it says:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name YOUR-B4BDBF4C4E
System Manufacturer Gateway
System Model MX4625
System Type X86-based PC
Processor x86 Family 15 Model 44 Stepping 2 AuthenticAMD ~1790 Mhz
BIOS Version/Date Phoenix 67.09.00, 4/17/2006
SMBIOS Version 2.33
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name YOUR-B4BDBF4C4E\Crystal
Time Zone Central Daylight Time
Total Physical Memory 512.00 MB
Available Physical Memory 93.42 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.03 GB
Page File D:\pagefile.sys

 

[MikenandezNST]

O.K. now give me some time to do a little research and I will post back A.S.A.P.

If you feel I am taking long you can remind me via private message.

Thanks for the patience!: :wink:

 

[minisas02]

awesome thank you for your help

 

[MikenandezNST]

Click start>control panel>power options now you will now be in the power options properties, click on the Hibernate tab and make sure enable hibernation is checked and also make sure across from System standby it does not read never or that would have it disabled.

 

[minisas02]

when i click on power options, i dont have a hibernation tab

 

[minisas02]

i used to have the stand-by option before this last recovery action.

 

[MikenandezNST]

Please post a screen shot of your power options showing the different tabs.

Here is how you post a screenshot http://www.techsupportforum.com/f215/how-to-post-a-screenshot-184291.html

 

[minisas02]

here are two of them

 

[minisas02]

two more

 

[minisas02]

the last one

 

[MikenandezNST]

Lets see if a full or "destructive recovery" will work for you.

Please see the following page for instructions.http://support.gateway.com/s/SOFTWARE/Medialess/MLXPH1/MLXPH1su7.shtml

 

[minisas02]

k i have a lot of pictures that i want to save do i just have to make a disc or how do i do that?