[omgzhobbs]

Hello,

I have tried everything, the sound was working previously, however it now is not, I only just built my new pc yesterday and have resintalled windows xp pro 3 times now, also tried uninstalling and reinstalling the drivers, from the web and from the CD, and yet still no sound what so ever.

Really annoying me now as I seem to have tried everything and got nowhere when the sound was working fine the other day??

it detects the hardware but the speakers or headphones make no sound what so ever... anyone able to help out?

I really want this sorted !

My specs are:

Biostar A780L3L MOB - using inbuilt sound.. well should be??
4gb ram, xp pro sp3, AMD Phenom II X4 955 and GTX 560 graphics card.

 

[jimmyavr]

Hello,

The first thing i am going to ask you, and please take no offence, ive just come across this before. Is volume muted?? :laugh:

What is the inbuilt sound card? and what is the latest driver you have installed? To find this out do the following;

Start>Run

Type dxdiag then press enter.

Then go to Sound/Audio tab, it should label your Device name, hardware info etc and to the right of that the driver installed.


There is a chance it could also be an IRQ confliction, but i doubt it.

 

[omgzhobbs]

I wish that it was just muted, haha, but sadly not.

Ok have done the dxdiag thing.. the sound tabs information does not look correct to me..

have uploaded a screenshot so you can see.

Im certain its a software and hardware problem, as the sound card was working fine yesterday.. just cant figure out what im doing wrong.

thanks in advance for your help!

 

[jimmyavr]

Well i see there is a Direct Sound test result failure, failure at step 19. I believe this to be a driver issue.

First of all navigate your Device Manager, Find the sound card and disable it then uninstall the driver. Once this is done reinstall the driver using the Update Driver button.

Also check out for an ! or X next to the sound card in device manager.

Then open dxdiag back up and run the Direct Sound test.

See if the same error appears.

 

[omgzhobbs]

Which one should I removed?
I tried removing them all in the past but on reboot they just all reinstall the same.

Am I meant to have all of these? Everything else PC wise is working fine minus the sound by the way.

 

[jimmyavr]

Can you post a screeny of all the ones your seeing, there should just be the RealTek HD Audio Card.

 

[omgzhobbs]

opps didnt realise I didnt post the screenshot.

The realtek one is there, but im worried the others are what are causing the issue?

 

[jimmyavr]

Ahh you say RealTek is an integrated sound card? It also recognizes NVIDIA High Definition Audio, which unless i am wrong must be conflicting with the integrated sound card.

You must have a seperate Audio card connected to the motherboard, possible integrated with the GPU. is there more then one Line In/Line Out on the back of your system?

Try to disable all Nvidia High Def. Audio, and leave RealTek enabled. Then restart the system and test the sound out.

 

[omgzhobbs]

Tried what you said, still no sound though ?

Yeah the audio card is part of the MOB, there is 3 audio ports on the back, and two on the side of my case as well, could they be causing the issue?

 

[Rich-M]

Did you install the newest motherboard drivers starting with the chipset and then video and audio drivers? If you have a pci-x video card I would bet the correct high definition audio driver is on the video driver cd and could be true also even if you have onboard video as well.

 

[omgzhobbs]

The order of installing these can effect it?

Maybe thats the issue?

Other than that, its all the correct drivers for the stuff. The video is not built in as its a gtx 560ti card

 

[jimmyavr]

I believe you have a seperate audio card then attached to the motherboard, have you tried to disable RealTek, and just keep Nvidia enabled?

Try plugging the speakers into the other Line In/Out ports

When you built the PC yesterday did you handle all components without grounding yourself first, as you may have caused static damage to the sound card, that is just a potential solution but i doubt it.

 

[omgzhobbs]

My speakers are plugged into the only audio port they can go in, other than the side case one which is just part of the case (for headphones), so I have nowhere else to plug the speakers in technically.

Will try disabling realtek, is this possibly because I have a HD monitor plugged in? Although the monitor has no speakers or audio port..

 

[jimmyavr]

I cant see the monitor being an issue

 

[omgzhobbs]

Ok disabled the realtek one and enabled the others, now it cant detect a audio device at all.

 

[jimmyavr]

Im rather baffled with this myself then, enable all sound devices again, and tomorrow ill ask help from a Microsoft Tech Team Member.

 

[omgzhobbs]

Thanks a lot, will enable them all again.

Do you think this problem could be easily solved by buying a new sound card? Not really solving the problem but maybe easier?

Although, even the microsoft tech team member can help that'll be great.

 

[jimmyavr]

I don't see why you would need to buy a new sound card, unless as i previously stated it has been damaged by ESD, it is more then likely just a driver issue, i recently upgraded my old laptop to windows 7, and i was having all sorts of graphical issues even with an up to date driver, i then later realised that windows 7 themselves had a seperate driver for my GPU.

So i think buying a new sound card is unnecessary.

 

[Rich-M]

Try the other way and uninstall the nvidia driver and install the Realtek from the motherboard drivers.

 

[jimmyavr]

Ahh i completely forgot about doing it that way