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No internet access, but it's not simple!

2502 Views 24 Replies 6 Participants Last post by  B_rad
hey, this is my first post so please do go easy!

I recently used Ccleaner to clean my registry internet access worked fine till this I tried restore my registry did it as before Ccleaner did this I saved it. Now I do not have internet access on my computer it's windows 7 home premium. I tried cleaning out my dns tried reinstalling the IVP6. Any help?

Thanks, in advance

Also in future I post from mobile sorry if this causes problems.
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Hi -

Run Windows System Restore - choose a restore point prior to the incident -
START | type rstrui

Regards. . .

jcgriff2

.
Hi, CCleaner is a fairly tame registry cleaner I just went through it on this machine and while I did not active it, I did go through want it found. I could not see how this might have caused your problem, unless you had an errant "add on".

Either way my advice is to not use this feature of CCleaner, the registry does a good job of ignoring those entries and you will never know the difference. Unless your system is unique you would not worry about IPV6, IPV4 is the protocol you need to check. Very often all that is needed is for the router to be switched off, the computer also ,switch the router back on and allow the led lights to indicate it is fully connected then start the computer.

If this fails then a system restore might work (JC's post) or you may need to rebuild the TPC/IP stack.

Go to start, all programs, accessories and right click on command prompt select "run as administrator" at the prompt type:-

Code:
netsh int ip reset
press enter then type exit, press enter restart computer and try the connection.
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i tried the ip reset/ router, but none worked also i don't have any system restore points which i find strange as ive had this laptop for abt a year thx
i tried the ip reset/ router, but none worked also i don't have any system restore points which i find strange as ive had this laptop for abt a year thx
Any signs of a virus. Why was you running ccleaner?
nope i did a malawear scan not a complete virus scan
nope i did a malawear scan not a complete virus scan
If this fails then a system restore might work (JC's post) or you may need to rebuild the TPC/IP stack.

Go to start, all programs, accessories and right click on command prompt select "run as administrator" at the prompt type:-

Code:
netsh int ip reset
press enter then type exit, press enter restart computer and try the connection.
did you try this???
yes i tried that, didn't work
yes i tried that, didn't work
yes i tried that, didn't work
Hi, we need some more information open a command prompt (as admin see my first post) and at the prompt type:-

Code:
ipconfig/all press enter
copy the outcome into notepad and copy and paste it here.

Note:- how to copy command prompt,
http://ezinearticles.com/?How-to-Copy-Text-From-The-Command-Prompt-Window&id=705566
I assume you have another computer that you can test your connection, and is your connection wireless or Ethernet cable.
If you have a wireless card and an ethernet connection, make sure that you aren't connected withthe other devise than what you want. Example, I had this problem when I was using wireless but a wired connection had been established in the network area. Once I disabled it I had internet again.
Windows IP Configuration

Host Name . . . . . . . . . . . . : Computer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Loopback Adapter
Physical Address. . . . . . . . . : 02-00-4C-4F-4F-50
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8d98:186b:bcb1:a7a7%14(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.167.167(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 419561548
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-D6-9A-D3-00-1E-68-F4-03-16

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B91 Wireless Network Adapter
Physical Address. . . . . . . . . : 00-17-C4-3B-AA-E5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2057:7575:31d1:f0f8%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 04 July 2010 07:48:22
Lease Expires . . . . . . . . . . : 06 July 2010 08:30:51
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 218109892
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-D6-9A-D3-00-1E-68-F4-03-16

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-1E-68-F4-03-16
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1C454BA5-043A-4A6A-BBF5-44A80751066A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{EC75B064-E3D2-4516-83E4-9CE29288B8D7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73b8:1040:ba9:a155:7f16(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::1040:ba9:a155:7f16%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled



The connections to all my other computers in my household are fine, im connected to my router and the internet but just no internet access can't do anything on it.
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Hi, well you are connected so what happens when you open a browser ... what firewall have you?
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