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Hello,
I have searched the forum, and then read MANY threads under the BIOS section, and then hard drive section. I have not been able to find the same set of detrimental factors in other posts, so I have come to the genius squad to help me. I am trying to help my friend, her computer is not functioning, when she turns it on, she does not get a BIOS screen, and then is given the message on a black screen that "no operating system found". Her A drive is busted, but she thinks her cd rom still works. She was running Win2K on it, but since it does not turn on, she cannot retrieve her system information. I told her we could always look at the physical structures and report what type they are, but the only information I know for sure is that her HD is less than 2gb.

Prior to this happening, she said it was having problems previously. Mainly, that it would shut itself off without being instructed to. Then it would take a long time to start windows every now and then.

From reading the forums, I see there are many possibilities, from bad equipment to viruses. Do you have any suggestions, aside from adding it to the scrap metal pile?

Thanks,
eduktd
 
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Can you get into the BIOS at all ? What do you mean by the bios screen ?
 

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The fact that you get something on the screen "No operating system found" is an indication that the machine is atleast trying to load an OS and has succesfully passed through it's Bios.

It is possible that the section in the bios that displays the bios message "Press (key) for Bios setup" has been turned off.

The keys for the Bios are usually the Del, F1, F2 or sometimes F10 key.

Try these keys on initial boot to see if you can get into Bios. If not you will need to clear the Bios by unplugging the computer and removing the Bios battery. The exact method for clearing the Bios is usually described in the motherboard manual.
 

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Discussion Starter #4
Thanks we will try that

It is possible that it is opening, but not showing, I forgot about opening BIOS with F keys. We will try that and reply back with the results.
Thank you for your time.
eduktd
 

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BIOS fine - No master listed

Hello,
You guys are so smart!! The BIOS is there, just like you said, but she has no master listed. I told her that I think it means her hard drive is dead. Also, in the BIOS, she saw that there were two installed operating systems, win 98 and win 2K. Any suggestions on how to proceed?

Thank you
eduktd
 

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it could be a loose or faulty eide cable,to check the h/d,d/l the manufacturers diognostic program and run it on the drive,if you can get the h/d seen in the bios after messing with the cables
 

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We will check cable, then follow suggestion

Hello,
We will check the cable, if h/d is visible on Bios afterward, then we will d/l manufacturers diagnostic program. Then we will reply with our findings.

Thank you again.
 
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