Tech Support Forum banner
Status
Not open for further replies.
1 - 5 of 5 Posts

· Registered
Joined
·
3 Posts
Discussion Starter · #1 ·
I have a new laptop, and I can't get connected to the internet. The computer is connected to the router without internet access.
I called Comcast and they told me to call Motorola (I have a Motorola C6D WR850G) and ask for the security key that inside the router.
I haven't been able to reach anyone at Motorola and their customer service directed me to a website and asked me to type in 192.168.10.1, then sign in. I can't seem to find the website because I'm getting a lot of results when I type in that ip address. Can anyone help me?
Thank you in advance!
 

· Global Moderator
Electronic Design
Joined
·
52,687 Posts
What's the exact make/model of the modem and the router? I don't find that model in a search. Use the label on the bottom of the devices to get an actual model number.
 

· Global Moderator
Electronic Design
Joined
·
52,687 Posts
OK, the C6D threw me. :smile:

Here's the Motorola WR850G User's Manual, which might be useful to you.

From that manual...

The default User ID is admin.
The default Password is motorola.

Here's the cookbook to get the wired connection working through the router, then you can login to the interface and configure the wireless capability.



The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.

Note that the wireless encryption and channel selection will have to be done after the basic wired connection is established, the first step is to get wired connections working.


  • Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.
  • Turn off everything, the modem, router, computer.
  • Connect the modem to the router's WAN/Internet port.
  • Disconnect any USB connection to the modem, it will not be used.
  • Connect the computer to one of the router's LAN/Network ports.
  • Turn on the modem, wait for a steady connect light.
  • Turn on the router, wait for two minutes.
  • Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

· Registered
Joined
·
3 Posts
Discussion Starter · #5 ·
OK, the C6D threw me. :smile:

Here's the Motorola WR850G User's Manual, which might be useful to you.

From that manual...

The default User ID is admin.
The default Password is motorola.

Here's the cookbook to get the wired connection working through the router, then you can login to the interface and configure the wireless capability.



The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.

Note that the wireless encryption and channel selection will have to be done after the basic wired connection is established, the first step is to get wired connections working.


  • Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.
  • Turn off everything, the modem, router, computer.
  • Connect the modem to the router's WAN/Internet port.
  • Disconnect any USB connection to the modem, it will not be used.
  • Connect the computer to one of the router's LAN/Network ports.
  • Turn on the modem, wait for a steady connect light.
  • Turn on the router, wait for two minutes.
  • Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
Thank you. I'll give that a try tomorrow and let you know how it goes.
 
1 - 5 of 5 Posts
Status
Not open for further replies.
Top