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Discussion Starter · #1 ·
I'm using a new laptop (Acer Aspire 7 A715-42G) that's barely 3mos old. I've been using it plugged in for the past couple of weeks or so. This week, however, it has been randomly shutting down and restarting; I'm currently trying to reproduce it on battery only.

This is how it looks like in Event Viewer.
Rectangle Font Parallel Screenshot Number


I'm sure the outlet it's plugged into is fine because I have a desktop and a TV connected and neither is having an issue. The laptop sits on a stand, the charging brick a good 2 inches underneath so there's enough clearance, plus I'm in an airconditioned room.

Help please.
 

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the same problem is faced on my intel arc gaming pc. It reboots/restarts atomically while I am working. I tried many troubleshooting methods but it's not yet fixed. I contacted a motherboard repair guy he said that it was a fault in the motherboard.

any suggestion for this kind of error.?
 

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What is the Make and Model # of your Intel Arc Motherboard?
A computer that shuts down on it's own is overheating or there is an issue with the PSU. Open the case and clean out all dust and blow out all fans with a can of compressed air. If it continues, download Hardware Monitor and check the temperatures when using it or gaming Open Hardware Monitor - Core temp, fan speed and voltages in a free software gadget. If it is overheating You may need to reapply Thermal Paste between the Heat Sync and the Processor. If that still fails and a tech has determined that it is the Motherboard that needs replaced, then I would believe them. You can always take it to another computer repairman for s second opinion.
 

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Discussion Starter · #6 ·
Here's how to fix: How to Fix a Windows 10 Kernel Power Error in 5 Easy Steps but I would seriously use my warranty to at least get the problem on record.
As stated, if you have a problem with a brand new laptop, send it back to the factory for free replacement or repair. Check your warranty https://service.acer.com/warranty/en/US
Can't afford to be without a computer at the moment because of projects, so leaving it at the service center is basically not an option right now. I checked the link though, and shy of opening the laptop to reseat the RAM and graphics cards, my guess is the problem is the adapter as I am unable to reproduce the error when it's running on battery. Tried to play a YouTube video at 1080, then played around with Google Earth with at least 15 tabs open. GPU temperature never went past 45C, laptop have yet to crash. Maybe I need to play more videos simultaenously?

What I do not understand though is why OCCT is not reporting any errors when I ran a stress test while plugged in. Am I doing it incorrectly?

I clicked Test > Power > Settings > Selected both graphic cards > Run for 1 hour. Nothing happened.
 

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The more you try to fix, the more likely warranty will not be honored due to user abuse or some such term.
 
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