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Discussion Starter · #1 ·
I’ve got a Canon Pixma MP640. I use it to print from two Windows 10 laptops with no problems. I’ve just bought a new laptop, a Lenovo Z50. When I try and install the printer drivers and connect wirelessly to the printer, after searching the network for printers, I get the message: “The printer could not be detected.”

I’ve no idea why. I've tried:
  • Rebooting
  • Turning off the firewall
  • Checking that network discovery is turned-on

Any suggestions?

Jedzi
 

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Discussion Starter · #5 ·
I entered what the printer tells me its IP address is, in both Hostname & Port Name as per the online example I saw, but I got this error: http://bit.ly/1SaoMea

I checked using my other laptop and the printer was online and working at the time.

I'm not sure if the error is me getting the port name wrong, or if it's something else. If it's the port name, I must admit I don't know how to get the right one.

Thanks,

Jedzi.
 

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What is the IP address the printer tells you its using

then post an ipconfig /all from the Lenovo Z50 is that W10

If you goto
control Panel - right click on the windows logo - bottom left
in the search put printer
then click on the printers
now at the top of the screen
Add Printer

does it find the printer


download the driver from here
PIXMA MP640 - Canon UK)

and run that

ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
How to open an Elevated Command Prompt in Windows 8
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.​
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)[/indent]

For windows version, XP, Vista, W7
Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​


In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------
 

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Discussion Starter · #8 ·
Many thanks for that. I hope I've provided everything you asked for:

1. Printer IP address is 192.168.0.3

2. Here’s the ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Lenovo-Z50
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 50-7B-9D-70-29-71
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 32-52-CB-78-93-C7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros QCA61x4 Wireless Network Adapter
Physical Address. . . . . . . . . : 30-52-CB-78-93-C7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3054:2fc3:6685:8975%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.8(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 30 January 2016 18:32:52
Lease Expires . . . . . . . . . . : 01 February 2016 20:37:46
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 87053003
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-2A-5A-AF-50-7B-9D-70-29-71
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 30-52-CB-78-93-C8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{BF6F22DF-E649-44FE-BADE-4D121874ED0D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 4:

3. When I try and add a printer via Control Panel \ Devices and Printers \ Add a Printer it just tells me “No device found”.

4. I’ve tried installing the Canon printer driver a load of times. However just in case ... I re-downloaded it from that link and tried again, but got the same result. It goes through “Searching for the printers on the network." Then I get the message “The printer could not be detected on the network.”

5. I can access the internet fine from the laptop. My other laptops can use the printer fine.

Thanks,

Jedzi
 

· TSF Emeritus
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8,379 Posts
on the PC try this ping test

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

------------------------------------------------------------------------
Ping Tests

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens

Type the following command
Ping 192.168.0.3
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
 

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Discussion Starter · #10 ·
Hi there,

Thanks again for getting back to me. I did a clean install of Windows 10 after I bought the laptop, so it would have had whatever Microsoft turn on as standard. I then installed Avast.

I did try turning off the firewall for Private Networks (in Control Panel\System and Security\Windows Firewall) and Avast anti-virus to see if that helped, but no joy (... I might have done it wrong though).

Here are the results of the ping test:

Pinging 192.168.0.3 with 32 bytes of data:
Reply from 192.168.0.3: bytes=32 time=127ms TTL=64
Reply from 192.168.0.3: bytes=32 time=10ms TTL=64
Reply from 192.168.0.3: bytes=32 time=8ms TTL=64
Reply from 192.168.0.3: bytes=32 time=10ms TTL=64

Ping statistics for 192.168.0.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 127ms, Average = 38ms​

Thanks,

Jedzi
 

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Discussion Starter · #12 ·
Ah - I think we might have a breakthrough

I tried adding it as a TCP/IP device, but no joy. I got this error: http://bit.ly/1SaoMea

Out of idle curiosity I then tried adding it as a "Web Services Device" and bingo! It found it and will now print fine.

That's great, my only sight reservation is whether there are any disadvantages in setting it up as a Web Services Device? The only downside I can see is that it hasn't installed the Canon utilities.

Jedzi
 
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