Tech Support Forum banner
Cancel

New ADSL Subscription Slow Upload

1210 Views 1 Reply 2 Participants Last post by  johnwill, 
B
Hi Gang, I just had DSL installed yesterday and I'm a bit disappointed in it. My package is 512/256. Tried uploading a pic to a host site and it took much longer than I thought. Speed tests are showing (SpeakEasy) 506/106. Another Speed test I ran (can't remember which) was around 375/65. I've downloaded a few apps and the download speed is showing at 49-50 kbps. The substation is only 5000 feet away. When I had dial-up, I had a great connection (for dial-up) so wouldn't that rule out wiring? My contract say they can't be responsible for speed problems, but this clearly looks like something is not configured correctly. The phone company supplied their own modem and they are the the only way I can get high speed in this remote area. What are some things I can check and more importantly, how can I best communicate the problem to them without sounding like a technotard.
I'm more PC savy than most people but my DSL knowledge is zip. This upload situation is important to me as I video conference with my kids and grandkids in two other states (both have high speed). I've run TCPOptimizer and it didn't improve the situation nor did it hurt it. Oh, the installer had a CD with the modem but he didn't want to install it. I have a feeling it was to configure the modem but they (the phone company) didn't want the customer fooling with it. Thanks Gang.
Bronson7
Save
Like
Status
Not open for further replies.
1 - 2 of 2 Posts
johnwill
Well, dial-up and DSL are two different animals. If you want to eliminate interior wiring as an issue, take a look at how I install DSL.

Purchase a DSL splitter and install it at the telco service entrance. Run a direct line from the DSL port on the splitter directly to the DSL modem. Connect all of the other phone instruments to the telephone output of the DSL splitter. All of the DSL analog side wiring should be CAT3 or better twisted pair from the telco service entrance to the DSL/ADSL modem. You can use one of the twisted pairs in CAT5 cable if you have that on hand.

This is as good as it gets for DSL installations, and will usually solve in-house wiring issues.ing issues.
Save
Like
1 - 2 of 2 Posts
Status
Not open for further replies.
Tech Support Forum
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!
Full Forum Listing
Explore Our Forums
Windows XP Support Windows 7 , Windows Vista Support Motherboards, Bios|UEFI & CPU Networking Support Laptop Support
Top