[Bonanas]

I have a Samsung SCX-4521F Series printer connected to my Dad's computer. One day, all of a sudden, it would not print. So I tried deleting and adding the printer again, only I couldn't find the printer after I deleted it. Here is some more helpful information:

1) All computers have the same operating system
2) The printer has worked fine for years until all of a sudden
3) When my Dad turns off Norton, I could find the printer. As a matter of fact, when Norton was ON, I couldn't even find his computer in my network. However, even though I can find the printer when Norton is on, it doesn't print. Instead, it says that I have "documents pending"
4) If drivers are the problem, then I need help. If I try to download new drivers, since the wizard cannot find any printer, it just creates a "fake" printer which serves no purpose.

It seems very probable that the problem is netwrok related as opposed to hardware related.

Thank you for any help

 

[shotgn]

have you added an exception under norton to allow communications to the printer

 

[Bonanas]

Sorry for the late reply. Norton has that exception. I think I may have worded my previous post awkwardly. I'll eleaborate on the Norton situation:

When Norton is ON:

-I can't find my Dad's computer in my network
-I can't find the printer (DESPITE PRINTER SHARING BEING AN EXCEPTION)

When Norton is OFF:

-I CAN find my Dad's computer
-I CAN find the printer
-the printer won't print

Since with or without Norton the printer still won't print, I don;t think Norton is the cause of the problem

 

[shotgn]

I would reload drivers and see

 

[Bonanas]

Could you help me with that?

Last time I tried to download drivers, I ended up installing a "fake" printer.

 

[shotgn]

Make sure you remove all current drivers first.

Download and look at the guide here
http://www.samsung.com/us/support/d...rd_ia_cd=&prd_mdl_cd=&prd_mdl_name=SCX-4521F#

The drivers are located here
http://www.samsung.com/us/support/d...prd_ia_cd=&prd_mdl_cd=&prd_mdl_name=SCX-4521F

 

[Bonanas]

This did not work. The installation wizard cannot locate my printer and so creates a "fake" printer (for a lack of a better term)that has no use. I doubt it is a driver problem for the latest driver by Samsung is from 2009, while my problem is relatively new (3-4 months).

 

[Bonanas]

Help, anyone?