Hi and welcome to TSF,
Re-install the drivers from the driver disc supplied with the Laptop or download the modem driver from the dell website go to driver downloads under support enter your service tag no and select windows xp for your os and search for the driver in the list.
Re-install the drivers from the driver disc supplied with the Laptop or download the modem driver from the dell website go to driver downloads under support enter your service tag no and select windows xp for your os and search for the driver in the list.