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having alot of problems with virus. "ms tool removal" says have error on drgtodsc.exe. cannot get removed. can you help?
 

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TSF Security Manager, Emeritus
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Hello and Welcome. Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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Restart your computer and boot into Safe Mode with Networking by tapping the F8 key repeatedly until a menu shows up (and choose Safe Mode with Networking from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Login on your usual account.

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Download DDS and save it to your desktop from here, here or here.
Disable any script blocker, and then double click dds to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop.
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Please include the following logs in your thread:
  • Contents of the DDS.txt posted as text in your reply
  • Attach the Attach.txt to your post by clicking the Manage Attachments button under Additonal Options>Attach Files on the composition page. Browse to where you saved the file, and click Upload.

Download GMER Rootkit Scanner from herehttp://www.gmer.net/download.phphttp://www.gmer.net/download.php to your desktop.
  • Double click the exe file.
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO, then use the following settings for a more complete scan.



    Click the image to enlarge it


  • In the right panel, you will see several boxes that have been checked. Ensure the following are unchecked
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and attach it in reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
 

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