need help with my internet

632 Views 3 Replies 4 Participants Last post by johnwill, Jul 3, 2010

vexx1214

Discussion Starter · Jul 1, 2010

I have a compaq computer running xp. I hookedup a netgear wireless router/modem to it. It worked fine but my dad didnt want it. So i then reconnected the ubee modem.( i am using roadrunner btw) Now the internet is not working. The light for internet is blinking on the modem, i flushed dns, aqcuired a new ip adress, and turned off modem and computer for a while, plugged modem in first then computer, but nothing is working. Can someone help me?

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2xg

· #2 · Jul 2, 2010

Hello and Welcome to TSF!

Is the ubee modem a new device? or you've had this before. You may call up your ISP and find out if they see the MAC Address of your Modem.

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Xeneth

· #3 · Jul 3, 2010

Need to clear the ARP of the modem, either by resetting it or power Cycling (depends on the modem). The modem is only allowed 1 IP, and if the arp shows it's assigned to the router, it will not give one out.

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johnwill

· #4 · Jul 3, 2010

If you changed the connected modem on a cable account, you need to contact the ISP and have then change the authentication from the old device MAC address to the current one.

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