k so like, i kinda need help soon, so i can get on with my computer life....ya know, playing games without having it minimize so pop ups can come, and when i get back on the games ive died a billion times....ya know?? so i kwno you said not to bump...but im kinda desperate!
I appreciate your position, but you must wait for further instructions. You are doing yourself no favours here - please be patient. Reviewing a log takes time and effort and your system is heavily infected. I will return with a fix in due course.
My name is Iain and I will be helping you clean your system.
You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.
Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers when you are following the procedures below.
Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your system is clean.
If there is anything you don't understand, please ask BEFORE proceeding with the fixes.
Please ensure that you follow the instructions in the order I have them listed.
I see you appear to have more than one Anti Virus programme on your system. While this may seem to offer extra protection it is not a good idea! There will be conflicts between the programmes and your system may become unstable as a consequence. Please uninstall one anti virus - the choice is yours.
You have installed Messenger Plus! 3. This program is known to install malware. We will uninstall for now, but if the program is a must have, please ensure you decline when asked to install the sponsor's software.
P2P - I see you have P2P software (i.e. Azureus & Limewire) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.
Show Hidden Files
Go to My Computer > Tools > Folder Options > View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System files and Folders are showing / visible. Uncheck the Hide protected operating system files option.
Please download Cleanup! or use this Alternate Link if the main link does not work and install it. You will use this later. *NOTE* Cleanup deletes EVERYTHING out of temporary folders and does NOT make backups. If you have any files in any TEMP directory and you need to keep them, then please MOVE THEM NOW!
Run CleanUp! *NOTE* Cleanup deletes EVERYTHING out of temporary folders and does NOT make backups. If you have any files in any TEMP directory and you need to keep them, then please MOVE THEM NOW!
Open Cleanup! by double-clicking the icon on your desktop (or from Start > All Programs). Set the program up as follows:
Move the slider button down to Custom CleanUp!
Check the following:
Empty Recycle Bins
Delete Prefetch files
Cleanup! All Users
Click on the “Temporary Files” tab and uncheck the box for “Scan drives for file matching” if it’s checked.
Click OK, Press the CleanUp! button to start the program and DO NOT REBOOT when prompted. Note:CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these BEFORE running CleanUp! If you have a 64 bit Operating System do NOT run Cleanup and let me know as we will use another utility.
Run AVG Anti Spyware
Run AVG with it's updated definitions...it's important that all windows must be closed)
Click on the Scan tab
Click Complete System Scan to begin scanning.
When the scan is complete click Recommended Action and change it to Quarantine
Then click Apply all actions
Once finished, click the Save report button, then click Save Report As and save it to your desktop.
A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*
Begin the scan by selecting
If it finds any malware, it will offer you a report.
Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report. * Turn off the real time scanner of any existing antivirus program while performing the online scan
Logs required c:\combofix.txt
Please also let me know how your system is performing now and if you have any specific problems. In order to provide you with the best possible help, please ensure that HijackThis logs are produced only while in Normal Mode.
ok thats too much and im to olazy. i did all of it except the clean up part....what i think i need to do is get rid of internet explorer....i really dont care so please dont tell me how stupid it is or how much i need it or anything. ive deleted it before, but it wont let me now...the reason is cuz i get pop ups on JUST internet explorer...i use firefox. i dont care how crappy it is...for me, its billions times better than IE...so please, tell me how i can get rid of internet explorer
For someone that was bumping every few hours looking for help, you don't seem too keen to help yourself. I cannot help you unless you start making an effort. Please post the logs I requested and we'll take it from there. If not, then I will close this thread and help someone else who really wants to have a clean system.
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