[peculiargroove]

Hi all. I posted a little while ago when i was having a problem with overheating. Anyway, it finally stopped crashing and now all of a sudden it seems I have some sort of virus. Norton Anti-Virus 2006 which i have never installed and never used keeps popping up and telling me that my computer is infected. I've tried to run a malware scan but a window keeps popping up telling me that whateverfile.exe is infected. I tried running the laptop in safe mode and it just shut it down straight away before I could do anything. I haven't downloaded anything recently and haven't even opened any e-mails so i'm not sure how i got this virus. I'm not very good with computers, can anyone explain to me what I have to do to fix it? I have a lot of files I don't want to lose (songs mainly) if possible.

To be on the safe side i have changed all passwords etc for online banking etc and e-mail.

I use windows XP and the latest version of IE.

Thanks in advance

 

[amateur]

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50...-posting-for-malware-removal-help-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.