Tech Support banner
1 - 6 of 6 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter · #1 ·
Recently I have bought the Asus ROG Strix B550-F Gaming MOBO and the Ryzen 7 5800x and a new 750 Watt Power Supply. After putting the new parts in my pc, I started to notice that my PC would automatically restart when I load up a game or in the middle of playing a game. The same thing would happen when I would try to watch Netflix, Hulu, and Disney+. I speculated that it was the drivers so I updated them for the Graphics Card, Motherboard, CPU Chipset and etc. With all the drivers updated it still kept restarting automatically. I tested the CPU by stress testing and benchmarking, and it works fine under load and didn’t restart during the process. The graphics card was also tested by benchmarking it, and it works fine under load and didn’t restart during the process. Afterwards, I suspected that it was RAM and then I tried a different set which did not fix the issue. I also ran a virus scan with Malwarebytes and no malware was found.

One thing to point out is that before installing the new parts, Everything was working fine and then now after installing the new parts it just kept restarting by itself.



Below is my before and current PC Parts:


————————————————————————
My PC Parts BEFORE the Problem:

CPU: Intel i7-7700k
GPU: Zotac RTX 2080 Super
RAM: G.Skill Trident Z Neo 16GB (2 x 8GB) 3600MHz PC4-28800 CL18 (2 PACKS)
Motherboard: MSI Z270 Gaming M3
Cooler: NZXT Kraken x52 CPU cooler
PSU: EVGA 550 G3 Supernova Power Supply
Storage: Western Blue 1TB M.2
Case: Lian Li PC-O11 Dynamic Case
Fans: Asiahorse FS-9002 RGB Fans (5 Fans)
Cables: Asiahorse PSU Extension Cables

————————————————————————
My CURRENT PC Parts:

CPU: Ryzen 7 5800x
GPU: Zotac RTX 2080 Super
RAM: G.Skill Trident Z Neo 16GB (2 x 8GB) 3600MHz PC4-28800 CL18 (2 PACKS)
Motherboard: ASUS B550-F ROG Strix Gaming AM4 ATX
Cooler: NZXT Kraken x73 CPU Cooler
PSU: EVGA SuperNOVA 750 GT 750 Watt 80 Plus Gold ATX Fully Modular Power Supply
Storage: Western Blue 1TB M.2
Case: Lian Li PC-O11 Dynamic Case
Fans: Asiahorse FS-9002 RGB Fans (9 Fans)
Cables: Asiahorse PSU Extension Cables
Cables: Lian Li Strimer Plus Cables

————————————————————————


I’m Running out of ideas so if you have a solution that can fix my issue, that would be greatly appreciated!! :)
 

·
Team Manager, Microsoft Support
Joined
·
29,300 Posts
You said your PSU was 750W but the model you show is 550W. Under-powered = the problem you're encountering.
 

·
Registered
Joined
·
4 Posts
Discussion Starter · #4 ·
You said your PSU was 750W but the model you show is 550W. Under-powered = the problem you're encountering.
Under the "My Current PC Parts" I put the 750 Watt PSU in there so I know that is not the issue. if you put all the parts in pcpartpicker.com, the estimated wattage is 530 Watts.
 

·
Team Manager, Microsoft Support
Joined
·
29,300 Posts
Sorry. I didn't realize you posted 2 separate charts. If you're overclocking, the new GPU might need a different setting. Also, there are many tests for different problems with a GPU, so if you only went for benchmark, that's not sufficient. See: How to Test Your Graphics Card
 

·
Registered
Joined
·
4 Posts
Discussion Starter · #6 ·
I figured out the issue that was occurring this problem. The BIOS needed an update so I did a BIOS Flashback to the latest release and I also reinstall windows since new major hardware was switched out. Thank you for your help :)
 
1 - 6 of 6 Posts
Top