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My Laptop Restarts everytime it connects to the internet!

7039 Views 4 Replies 2 Participants Last post by  Al Frankenstein
Hi everyone! I am writing because my laptop keeps restarting randomly after I turn on it's ability to connect wirelessly to the internet. It gives me a one-second BSOD which I can't read because that's when it turns off and restarts! I'd post the error message if I could read it. I have run VirusScan twice now (came back with nothing) and SpyDocter and Adaware and am really at my wits end. I have a three year old Toshiba Tecra M2V and am using XP. If anyone knows anything about this, please let me know! I would greatly appreciate it!
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Start > right click on My Computer > Properties > Advanced tab > Startup and Recovery Settings

Uncheck Automatically Restart

Click Apply and then OK

Now when you receive a blue screen the computer will pause on it and you will have to reboot manually.

The 'Blue Screen of Death' (or BSOD) is refered to by Microsoft as a Stop Message. They can occur for many reasons. In order to diagnose it's cause we need as much info as you can give about the stop message. Please write it down and post it back here the next time it happens. In particular, it helps to have the somewhat cryptic series of numbers about half way down the blue screen that have this sort of format:

0x0000008E (Followed by four other sets of numbers in parenthesis.)​

It is also helpful to know the answers to these questions:
  • What are you doing when this happens (are you on line, starting the computer, etc).
  • Does it always happen at the same time?
  • Is it always the same message, or is it a different set of numbers each time?
  • Have you added any hardware or software lately?
  • Are you experiencing any other buggy behavior from this computer (such as it runs slower than it used to, etc)?
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Here's the error message:

A problem has been detected and windows has been shut down to prevent damage to your computer:


Technological Information:

***STOP: 0x000000D1 (0x031C6E33, 0x00000002, 0x00000000, 0xF71FF678)
***w22n51.sys-Address F71FF678 base at F71DB000, DateStamp 3ff54d71

Beginning dump of physical memory
Physical memory dump complete.
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and this is what I've found out about how to help it:

1. Disable all third-party filter drivers, such as backup programs, virus scanning programs, and disk utilities.

however, this only leads to more questions! How do I disable third party drivers? What does this mean???!
Drivers are little programs that are used so Windows can 'talk' to the various components of your computer. For instance, Windows uses a driver to be able to control your video card. It is a driver that was designed specifically for your video card to be used with XP. It is fair to say that each computer has it's own set of drivers specific to that computer's components.

Drivers are often a cause of issues. This is because the company that wrote the program (the third party) didn't test it properly, or because something unforseen is happening with your computer - such as a conflict with another installed program or device.

Drivers can be checked, uninstalled and updated by going into the Device Manager. One way to get into the Device Manager is:

Start > right click on My Computer > Manage > Device Manager

The right pane will fill up with a list of devices on your computer. The first thing to look for is yellow exclamation points. If you see any, then Windows has detected a problem with that device.

To get to the driver controls - click on the plus (+) sign next to the device heading, right click on the actual device listed, Properties, Driver tab. If you click on the Resources tab you can see if Windows detects any conflicts with the resources that have been allocated to that device.
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