• Does the AiO unit work in stand - alone mode?
• Can you print a self - test? (Press and Hold Cancel & Start Copy Color on the printer panel, it should print a self test page)
• Can you make a copy? (Make a copy of the above test page, confirm if that works)
• Are there any specific error state messages that are displayed on the PC or AiO during the installation?
• Is this a first time installation or did you reinstalled the AiO on your PC?
• What changes did you make on your PC, after which the AiO stopped working on your PC?
• Is the AiO directly connected to the PC?
• Do you have any pass - through devices connected to the PC?
• USB Hubs
• Switch boxes
• Docking stations
• Port replicators
• Are there any other devices currently connected to your PC?
• Have you had any other devices connected to your PC in the past?
• What is the PC Brand and Model?
• What operating system are you running?
Kindly revert with the above information, I'll be more than happy to assist you.
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!